Antoinette Ellis
New Windsor,NY
Summary
Dynamic banking professional with a strong background at Chase Bank, excelling in operational efficiency and cash management. Proven track record in enhancing customer satisfaction and mentoring teams. Skilled in compliance monitoring and relationship building, fostering a positive environment that drives performance and retention.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Lead Teller Operations Specialist
Chase Bank
Newburgh, NY
10.2006 - 03.2024
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Mentored junior tellers, fostering a supportive work environment that enhanced employee retention rates.
Assistant Branch Manager
Bank of New York
New Windsor, NY
02.1991 - 10.2006
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma - Computer Science
Newburgh Free Avademy
Newburgh, NY06.1986
Skills
- Operational efficiency
- Cash handling expertise
- Task delegation
- Compliance monitoring
- Sales proficiency
- Cross-selling products
- Transaction processing
- Banking regulations
- Strong work ethic
- Excellent time management skills
- Customer relationship building
- Exceptional customer service
- Cash counting
- Friendly
- Cash handling and management
- Cash handling
- Relationship building and management
- Positive
- Approachable
- Compliance, banking laws, and regulations
- Banking
- Cash drawer balancing
- Cheerful
- Account management
- Rapid data entry skills
- Financial advising
- Consumer banking specialist
Certification
Notary Public
Timeline
Lead Teller Operations Specialist
Chase Bank
10.2006 - 03.2024
Assistant Branch Manager
Bank of New York
02.1991 - 10.2006
High School Diploma - Computer Science
Newburgh Free Avademy