Matthew Reesor
Williamsville,NY
Summary
Reliable worker with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Lead Teller Operations Specialist
KeyBank National Association
10.2020 - 10.2024
- Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
- Maintained a thorough understanding of applicable laws and regulations pertaining to banking operations.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Promoted from floating teller to standing teller, March 2021; promoted from standing teller to Sr. Merchant teller, September 2021; promoted from Sr. Merchant Teller to Lead Teller, March 2023.
Security Officer
Meuller Corp
03.2020 - 10.2020
- Checked for safety hazards and took corrective action when necessary.
- Maintained accurate logs of all security related activities.
Cashier/Sales Associate
Goodwill Store
07.2019 - 02.2020
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) - Music
Buffalo State University
Williamsville South High School
Williamsville, NY06-2017
Skills
- Sales Proficiency
- Task Delegation
- Operational Efficiency
- Compliance Monitoring
- Customer Relationship Building
Affiliations
- Member of the Board of Directors for Families of FANA WNY
- Passion for music performance and education
- Music instructor for Colombian heritage camp, summers 2017-2019
Timeline
Lead Teller Operations Specialist
KeyBank National Association
10.2020 - 10.2024
Security Officer
Meuller Corp
03.2020 - 10.2020
Cashier/Sales Associate
Goodwill Store
07.2019 - 02.2020
Some College (No Degree) - Music
Buffalo State University
Williamsville South High School
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