Antoinette Fedor
Warrenville,IL
Summary
Hospitality service trainer and server with a strong background in guest service, team coordination, and on-the-job training. Brings menu knowledge, accurate order handling, and clear communication with hosts, kitchen staff, and bartenders to support smooth service and positive guest experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Server
The Drake
Oakbrook Terrace, Illinois
05.2024 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Welcomed guests at entrance and presented menus for their selection.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Assisted in training new servers.
Server
Yard House
Naperville, Illinois
10.2025 - 05.2026
- Delivered attentive table service in Yard House high-volume dining room.
- Took accurate food and beverage orders using handheld POS systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Presented scratch-kitchen menu items and draft beer selections to guests.
- Coordinated with hosts, bartenders, and kitchen staff on guest flow.
- Reopened tables with proper setup, silverware, and condiments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Supported closing duties through side work, sanitation, and floor resets.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server Trainer/Bartender
Gia Mia
Naperville, Illinois
08.2022 - 01.2024
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Fostered strong relationships with staff, contributing to a positive team atmosphere.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Supported day-to-day operations to meet quality, service, and performance goals.
- Completed daily cash reconciliations and maintained accurate financial records.
Hospitality Service Trainer/Bartender Trainer
The White Chocolate Grill
07.2010 - 08.2022
- Identified skill gaps with management and developed tailored training programs, improving staff competency.
- Trained new staff in various roles throughout the restaurant, enhancing operational flexibility.
- Mentored staff members and delivered on-the-job coaching to build skills.
- Liaised between customers and restaurant, fostering relationships that resulted in consistent repeat business over ten years.
- Worked with management to identify skills and knowledge required for success.
Education
Bachelor of Arts - Urban Studies
Elmhurst University
Elmhurst, IL01-2007
Skills
- Product and Service Knowledge
- Customer assistance
- Money Handling
- New hire onboarding
- Planning and coordination
- Team collaboration
- Effective communication
- Telephone communication
- Staff Supervision
Certification
BASSET & Food Safe Certified.
Timeline
Server
Yard House
10.2025 - 05.2026
Server
The Drake
05.2024 - Current
Server Trainer/Bartender
Gia Mia
08.2022 - 01.2024
Hospitality Service Trainer/Bartender Trainer
The White Chocolate Grill
07.2010 - 08.2022
Bachelor of Arts - Urban Studies
Elmhurst University