Antoinette Jones
Warner Robins,GA
Summary
Driven professional with a track record of turning negative customer experiences into continued patronage at Fried Green Tomatoes. Skilled in team leadership and problem-solving, adept at multitasking and organization. Excelled in building a loyal clientele at Great Clips through exceptional service and attention to detail.
Overview
11
11
years of professional experience
Work History
Service Manager
Fried Green Tomatoes
07.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Hairstylist
Great Clips
09.2013 - 07.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style
Education
Master Cosmetologist - Cosmetology Education
Beauty Academy of Virginia
Hampton, VA05.2010
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Service Manager
Fried Green Tomatoes
07.2020 - Current
Hairstylist
Great Clips
09.2013 - 07.2020
Master Cosmetologist - Cosmetology Education
Beauty Academy of Virginia
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