Antoinette Jones
2628 Lake Ridge Dr,TX
Summary
Dedicated Teacher Assistant with a strong focus on student engagement and effective communication. Proven ability to adapt teaching methods to meet diverse learning needs.
Experienced Teacher Assistant skilled in supporting classroom management and enhancing individualized learning experiences. Adept at fostering collaborative teamwork and mentoring new staff to promote a positive learning environment.
Overview
18
18
years of professional experience
Work History
Teacher Assistant
Desoto County Schools
Southaven, MS
08.2017 - Current
- Assisted lead teachers in developing lesson plans and instructional materials.
- Supported classroom management by implementing behavioral strategies and promoting student engagement.
- Facilitated small group activities to enhance individualized learning experiences for students.
- Adapted teaching methods and materials to accommodate diverse learning needs and styles.
- Collaborated with special education staff to provide tailored support for students with disabilities.
- Conducted assessments to monitor student progress and communicated results to educators and parents.
- Mentored new teacher assistants, fostering a collaborative environment and sharing effective practices.
- Led training sessions on classroom technologies and resources, improving overall instructional efficiency.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Customer Service Representative
Lee/Wrangler
Southaven, MS
06.2017 - 05.2025
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction levels.
- Assisted in training new employees on company policies and customer service protocols.
- Maintained accurate records of customer interactions and transactions for quality assurance.
- Implemented process improvements to streamline issue resolution workflows.
- Collaborated with cross-functional teams to address product-related concerns efficiently.
- Monitored customer feedback trends to identify areas for service enhancement initiatives.
- Guided team members in handling complex cases, fostering a supportive work environment.
- Analyzed performance metrics to drive strategic decisions for improving service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Audit Clerk
Gold Strike Casino Resort
Robinsonville, MS
09.2008 - 11.2015
- Conducted thorough audits of financial documentation to ensure compliance with regulatory standards.
- Analyzed discrepancies in financial records, implementing corrective measures to enhance accuracy.
- Collaborated with cross-departmental teams to streamline audit processes and improve efficiency.
- Developed training materials for new staff on auditing procedures and compliance regulations.
- Mentored junior clerks, fostering skill development and enhancing team performance in audit tasks.
- Led initiatives to automate reporting tools, reducing manual errors and improving turnaround time.
- Reviewed and reconciled daily cash transactions, ensuring integrity of financial reporting systems.
- Implemented best practices for documentation management, increasing accessibility and organization of audit files.
- Improved accuracy in financial reporting through diligent examination of accounts, ledgers, and bank records.
- Reduced risk of errors with thorough review and cross-checking of financial statements.
- Assisted in the preparation of comprehensive audit reports, presenting findings to management for informed decisionmaking.
- Prepared and processed payroll documents and forms for more than [Number] employees.
- Managed multiple client engagements simultaneously, ensuring timely completion without compromising quality.
- Reviewed and submitted accounting paperwork such as vouchers, invoices and statements with high accuracy.
Education
Associate of Arts -
Coahoma Community College
Clarksdale, MSHigh School Diploma -
Clarksdale High School
Clarksdale, MS05.1994
Associate of Arts -
University of Phoenix
Tempe, AZAssociate of Arts -
University of Capella
Minnesota Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
- Classroom management
- Cleaning and sanitizing
- Classroom support
- Student tutoring
- Complex Problem-solving
- Student engagement
- Helping students with special needs
Timeline
Teacher Assistant
Desoto County Schools
08.2017 - Current
Customer Service Representative
Lee/Wrangler
06.2017 - 05.2025
Audit Clerk
Gold Strike Casino Resort
09.2008 - 11.2015
Associate of Arts -
Coahoma Community College
High School Diploma -
Clarksdale High School
Associate of Arts -
University of Phoenix
Associate of Arts -
University of Capella