Antoinette Lonardo
Solon,OH
Summary
Results-driven office manager with expertise in streamlining operations and enhancing team productivity. Proven ability in optimizing workflows and collaboration to deliver exceptional customer service.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
20
20
years of professional experience
Work History
Office Manager
Gerber Collision and Glass
Bedford, OH
03.2023 - Current
- Streamlined office operations to enhance efficiency and support team productivity.
- Coordinated scheduling for staff, ensuring optimal resource allocation and workflow management.
- Implemented new filing systems that improved document retrieval time and organization.
- Trained new staff members on office procedures, fostering a collaborative work environment.
- Oversaw daily administrative tasks, maintaining accuracy in records and reports.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Account Manager
Creative Group
Cleveland, OH
11.2011 - 12.2014
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored marketing solutions for clients.
- Analyzed client needs and provided strategic recommendations to enhance service offerings.
- Led project management initiatives, ensuring timely execution of deliverables and adherence to budgets.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Project Manager
EDR Media/Beachwood Studios
Beachwood, OH
01.2006 - 02.2011
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow.
- Production Books
- Worked with editors videographers and animators
- Coordinated with external vendors to ensure alignment with project goals and deliverables.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Education
Bachelor of Science - Video Producation And Film
Ohio University
Athens, OH05-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling coordination
- Team supervision
- Project management
- Conflict management
- Workflow optimization
- Performance improvement
- Financial accounting
- Team bonding
- Financial tracking
Timeline
Office Manager
Gerber Collision and Glass
03.2023 - Current
Account Manager
Creative Group
11.2011 - 12.2014
Project Manager
EDR Media/Beachwood Studios
01.2006 - 02.2011
Bachelor of Science - Video Producation And Film
Ohio University