Antoinette Myles
Kenner,LA
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and e-commerce strategy. Recognized for enhancing customer satisfaction through effective problem-solving and personalized recommendations. Strong shipping logistics expertise combined with exceptional communication skills, driving successful upselling opportunities and fostering team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
Metairie, LA
01.2025 - 08.2025
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
Cashier
Family Dollar
Metairie
04.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Packing, Shipping, and Receiving Assembler
Randa
05.2024 - 08.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Housekeeper
Holiday Inn Hotel Sandton
Metairie, LA
04.2022 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Customer Service Representative
Gary’s Towing
Kenner, LA
04.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Life of Christ Christian Academy
New Orleans, LA05.2009
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Certification
Hospitality
Timeline
Digital Shopper
Walmart
01.2025 - 08.2025
Packing, Shipping, and Receiving Assembler
Randa
05.2024 - 08.2024
Cashier
Family Dollar
04.2023 - 10.2024
Housekeeper
Holiday Inn Hotel Sandton
04.2022 - 08.2023
Customer Service Representative
Gary’s Towing
04.2019 - 10.2021
Life of Christ Christian Academy