Antoinette Porter
Stone Mountain,GA
Summary
Dedicated professional with strong customer service skills, recognized for effective client communication and problem-solving abilities. Committed to enhancing client experiences and ensuring satisfaction in every interaction.
Overview
21
21
years of professional experience
Work History
Behavioral Aide/Transporter
Ally Consulting
Atlanta, GA
03.2025 - Current
- Collaborated with therapists to enhance treatment plans for clients.
- Monitored client progress and documented behavioral changes accurately.
- Communicated effectively with families about clients' needs and progress.
- Observed client interactions during playgroups or other activities to evaluate potential problems or areas of improvement.
- Monitored client progress and documented changes in behavior.
- Provided transportation services for clients attending appointments or events away from the facility.
- Maintained a safe environment for all participants in therapeutic activities.
Customer Service Representative
Menzies Aviation/Frontier
Atlanta, GA
09.2023 - 03.2025
- Provided excellent customer service to flight crew and customers
- Checked boarding passes, ID, Passports
- Resolved customer complaints by offering effective solutions and support.
- Maintained knowledge of Menzies Aviation procedures and service offerings.
- Educated customers about flight schedules and check-in procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
A Lil Posh Kids Salon
Salon owner
Forest Park , GA
01.2016 - 11.2024
- Booked and scheduled clients appointments.
- Solved all clients/stylist concerns, questions and /or problems
- Provided wonderful experineces to clients
- Made sure every aspect of the salon ran according to state board guidlines
Opthalmic Technician
Steven Warstadt Assoc.
Tucker, GA
08.2004 - 05.2007
- Assisted Ophthalmologist/Optometrist in treating patients with various visual conditions.
- Greeted patients during appointments
- Scheduled appointments
- Verified insurance
- Checked in and checked patients
Education
Certificate - On The Job Training And Education
Steven Wardstadt And Associates
08-2004
Cosmetology - Cosmetology
Atlanta Technical College
Atlanta06-1999
Skills
- Customer service
- Client communication
- Appointment scheduling
- Health insurance verification
- Front desk operations
- Attention to detail
- Records management
- Team collaboration
- Maintain patient safety
References
References available upon request.
Timeline
Behavioral Aide/Transporter
Ally Consulting
03.2025 - Current
Customer Service Representative
Menzies Aviation/Frontier
09.2023 - 03.2025
A Lil Posh Kids Salon
Salon owner
01.2016 - 11.2024
Opthalmic Technician
Steven Warstadt Assoc.
08.2004 - 05.2007
Certificate - On The Job Training And Education
Steven Wardstadt And Associates
Cosmetology - Cosmetology
Atlanta Technical College