Antoinette Salem
Austell,GA
Summary
Experienced in the automotive industry since 2017. Cars are my passion. Customer service is my expertise. Able to adapt in any environment. Always use downtime to better the establishment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Jiffylube Pva
Alpharetta, Georgia
02.2017 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Service Specialist
Bridgestone Retail Operations LLC.
Atlanta, GA
06.2023 - 06.2024
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Submitted orders by referring to price lists and product literature.
- Kept thorough records of customer details and previous sales.
- Placed special orders or called other stores to find desired items.
- Provided customer service and technical support to clients via phone, email, and live chat.
- Increased profits by upselling and cross-selling to existing customers.
Commercial Parts Professional
Advance Auto Parts
Powder Springs, Georgia
06.2022 - 06.2024
- Resolved customer complaints regarding part selection or order accuracy.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Utilized parts management software for inventory tracking and order processing.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed customer feedback surveys to identify areas of improvement.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Contacted satisfied customers to offer additional services.
Education
High School Diploma -
Yuma High School
Yuma, AZ05-1998
Skills
- Financial analysis
- Employee training
- Inventory management
- Customer service
- Preventive maintenance automotive
- Team building
Certification
- Emissions certificate and badge
Timeline
Sales Service Specialist
Bridgestone Retail Operations LLC.
06.2023 - 06.2024
Commercial Parts Professional
Advance Auto Parts
06.2022 - 06.2024
General Manager
Jiffylube Pva
02.2017 - Current
High School Diploma -
Yuma High School