Antoinette Snell
Sanford,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
District Leader/Front Office Manager
Primerica
08.2019 - Current
Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Streamlined application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
Custom Service Agent
24-7 Intouch
10.2022 - 02.2024
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Collaborated with team members to streamline processes and enhance overall service efficiency.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2007
Skills
- In-depth product knowledge
- Building Relationships
- Client Service
- Client Account Management
- Needs Assessment
- Negotiation Tactics
- Appointment Scheduling
- Administrative Functions
- Data Entry
- Critical Thinking
- Microsoft Word
- Insurance Coverage Verification
- Patience and Calmness
- Complaint Handling
- Customer Service
- Excellent Communication
Timeline
Custom Service Agent
24-7 Intouch
10.2022 - 02.2024
District Leader/Front Office Manager
Primerica
08.2019 - Current
High School Diploma -
Apopka High School