Antoinette Taylor
Rockford
Summary
Customer Service Expert with 7 years of experience in delivering exceptional customer support and account management across telecommunications and retail industries. Adept at leveraging negotiation skills and data analysis to enhance customer satisfaction and streamline service processes. Passionate about fostering positive relationships and driving innovative solutions to improve service delivery and customer loyalty.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication reminders, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew member
Braums
Broken arrow, Oklahoma
08.2018 - 10.2019
- Provided exceptional customer service, enhancing guest experiences and fostering loyalty through friendly interactions.
- Worked closely with team members to streamline operations, resulting in improved service speed and customer satisfaction.
- Maintained cleanliness and organization of work areas, ensuring compliance with health regulations and enhancing store reputation.
- Executed daily cash handling and reconciliation with precision, ensuring accuracy and compliance with corporate financial standards.
- Monitored customer feedback to identify areas for service enhancement, leading to marked gains in overall guest satisfaction.
- Braum’s ice cream and dairy stores, Broken arrow, Oklahoma
Cashier
Popeyes
Tulsa County, OK
05.2020 - 06.2021
- Provided exceptional customer service by assisting customers with orders, ensuring a pleasant dining experience and fostering repeat business.
- Streamlined drive-thru operations, reducing wait times significantly and enhancing overall customer satisfaction.
- Maintained a positive attitude while preparing food and drinks, contributing to a welcoming environment for patrons.
- Accurately handled cash transactions and secured funds, ensuring financial integrity and adherence to safety protocols.
- Fostered a welcoming environment by engaging with customers, enhancing their dining experience and encouraging repeat visits.
- Implemented efficient cash handling procedures, ensuring 100% accuracy in transactions and maintaining financial integrity.
- Popeye’s Restaurants, Tulsa County, OK
General merchandise sale associate
Target corporation
Broken arrow, Oklahoma
09.2021 - 04.2022
- Provided exceptional customer service by actively engaging with shoppers, fostering a welcoming environment that enhanced the overall shopping experience.
- Managed inventory levels and organized merchandise displays, leading to noticeable improvements in product accessibility and sales.
- Assisted team members in achieving sales goals through collaborative efforts and shared best practices, contributing to a cohesive work atmosphere.
- Executed precise inventory audits and maintained accurate stock levels, reinforcing operational efficiency and minimizing discrepancies.
- Target corporation, Broken arrow, Oklahoma
Customer Solutions Representative
PRA GROUP
Dallas, TX
11.2022 - 05.2024
- Efficiently assist customers, reducing escalations by 30%, and enhance satisfaction through clear communication.
- Analyzed consumer data to identify payment trends, enabling tailored solutions that improved collection rates.
- Collaborated with cross-functional teams to streamline the information update process, leading to faster response times.
- Negotiated payment arrangements with clients, achieving mutually beneficial outcomes that enhanced revenue recovery.
- Enhanced customer interactions by providing tailored solutions, resulting in improved client satisfaction and loyalty.
- Fostered a positive team environment by mentoring new hires, contributing to a cohesive and high-performing customer service team.
- PRA GROUP, Dallas, TX
Customer Service Representative
AT&T
Tulsa, OK
07.2023 - 09.2025
- Customer service solutions
- Servicing customers with their issues
- Managing accounts
- Negotiation
- Provided exceptional customer service by addressing inquiries and concerns, fostering positive relationships and enhancing customer loyalty.
- Managed account resolutions effectively, ensuring timely follow-ups that significantly reduced customer wait times.
- Collaborated with team members to streamline service processes, resulting in more efficient handling of customer issues and improved satisfaction ratings.
- Analyzed customer feedback to identify service improvement areas, leading to meaningful enhancements in support strategies.
- Utilized strong negotiation skills to resolve conflicts, achieving favorable outcomes for both customers and the company.
- AT&T, Tulsa, OK
Home Health Aide
Home Instead Senior Care Home
Rockford, IL
01.2026 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained accurate documentation of care services provided to clients regularly.
- Fostered strong relationships with clients, promoting trust and communication in care delivery.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Certified Nursing Assistant - Healthcare
Illinois Nursing Academy
Machesney Park, ILHigh School Diploma -
Memorial High School
Tulsa, OK06.2022
Skills
- Sales (Experienced)
- Cash Handling (Experienced)
- Cashiering (Experienced)
- Customer support (Experienced)
- Administrative experience (Novice)
- Microsoft Word (Experienced)
- Customer Service (Experienced)
- Time management (Experienced)
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Dressing assistance
- Light housekeeping
- Mobility support
- Care plan management
- Client documentation
- ADL support
- Transportation assistance
- Bedside care
Certification
- Food Handler Certification
- Popeye’s Restaurants
- Office management , Jun 2025 - Jan 2026
- Nexport campus
Additional information
Awards, ROTC cadet leader, freshman of the year, March 2019, Speech and debate, 2020
Certifications
- Safe Environments for People Living with Dementia & Alzheimer's Disease (Care Professional)
- Dining with Dignity: Supporting Mealtime and Memory Care (Care Professional)
- Standard Precautions (Care Professional)
- Dementia-related Behaviors
- Fundamentals of Person-centered Care
- Basics of Alzheimer’s Disease and Dementia
- Activities for Individuals Living with Alzheimer's Disease (Care Professional)
- Understanding Dementia (Care Professional)
- How to Accurately Document Client Care
- Honoring Confidentiality & HIPAA (Care Professional)
- Safety for the Care Professional
- Safety for the Client
- Maintaining Professional Boundaries
- Maintaining Professional Boundaries
Timeline
Home Health Aide
Home Instead Senior Care Home
01.2026 - Current
Customer Service Representative
AT&T
07.2023 - 09.2025
Customer Solutions Representative
PRA GROUP
11.2022 - 05.2024
General merchandise sale associate
Target corporation
09.2021 - 04.2022
Cashier
Popeyes
05.2020 - 06.2021
Crew member
Braums
08.2018 - 10.2019
Certified Nursing Assistant - Healthcare
Illinois Nursing Academy
High School Diploma -
Memorial High School