Antoinette Wheaton
Las Vegas
Summary
Dynamic professional with a proven track record at NV Energy, excelling in customer service and conflict resolution. Adept at database management and fostering relationships, I consistently enhance customer satisfaction and streamline operations. Recognized for effective communication and strategic planning, driving results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
NV Energy
Las Vegas
10.2023 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on energy-saving programs and initiatives available through the company.
- Maintained accurate records of customer interactions in the database system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled high-volume calls while maintaining professionalism and efficiency in responses.
Field Recruiter
First Transit
03.2022 - 03.2023
- Assist with the overall hiring process.
- Conduct daily interviews via eArcu to determine whether the applicant meets the driver qualifications.
- Dedicate a couple days out of the week to outreach to local community centers or related businesses, to spread the awareness of the need for drivers.
- Ensure that all applicants onboarding paperwork is complete and stored in their designated file.
- Continue to build relationships with potential prospects; whether that be businesses, applicants, or even current drivers working with First Transit.
- Schedule appointments for the applicants via First Advantage, to complete their DOT drug screening and physical.
- Initiate their background to ensure the applicant does not have any delinquent items on their records.
Records Manager
The Towers in Westchester Park
College Park
01.2020 - 01.2021
- Provided exceptional services in processing maintenance service tickets, developing invoices, and preparing resale packages, with a keen focus on achieving defined objectives.
- Maintained records in property database and website.
- Played a key role in registering new owners/tenants and facilitating residents with moving-in/out.
Member Service Representative
Educational Systems Federal Credit Union
California
01.2019 - 01.2020
- Steered end-to-end office operations, including opening accounts for new/existing members as well as finalizing daily settlement sheets before closing the branch.
- Organized product education and drove community engagement while liaising with multiple branches.
- Initiated company scholarship opportunities for high school students, preparing for college.
- California, MD
Outreach Specialist
Amnesty International
Washington
01.2017 - 01.2018
- Delivered operational assistance to recruiting coordinator with scheduling, training, and debriefing to focus on attaining targeted goals.
- Organized and coordinated demographics for employee’s daily prospects for outreach.
- Enhanced brand awareness through proactive outreach and network development.
- Demonstrated knowledge on laws to accurately disseminate information to local sponsors.
- Washington, DC
Marketing Internship
Howard University
Washington
01.2016 - 01.2018
- Designed, created, and implemented targeted relationship and development strategies with a keen focus on expanding the clientele base.
- Fostered and strengthened positive relationships with key customers aimed at delivering best-in-class services and increasing loyalty.
- Devised, developed, and presented go-to-market plans and facilitated internal organizational readiness to enable the achievement of full business potential.
- Furthered professional relationships with local businesses by organizing events for the head of department.
- Washington, DC
Education
Bachelor of Arts degree - Strategic, Legal Communications Minor: Spanish
Howard University
Washington, DC05-2019
Skills
- Administrative Support
- Database management
- Conflict resolution
- Interpersonal skills
- Attention to detail
- 10-key
- CRM software
- Verbal and written communication
- Reporting & Documentation
- Strategic Planning & Execution
- Customer service
- Record-Keeping & Maintenance
- Cross-functional Collaboration
- Recruiting
- Regulatory Compliance
- Relationship Building
Volunteer Experience
- Teacher, Huntington Learning Center, California, MD, Motivated five-six students a week to grasp materials with weekly tutoring sessions.
- Outreach Tutor, Petey Greene Program, Washington, DC, Assisted students in correctional facilities to gain knowledge on efficiently preparing for test-taking.
Timeline
Customer Service Representative
NV Energy
10.2023 - Current
Field Recruiter
First Transit
03.2022 - 03.2023
Records Manager
The Towers in Westchester Park
01.2020 - 01.2021
Member Service Representative
Educational Systems Federal Credit Union
01.2019 - 01.2020
Outreach Specialist
Amnesty International
01.2017 - 01.2018
Marketing Internship
Howard University
01.2016 - 01.2018
Bachelor of Arts degree - Strategic, Legal Communications Minor: Spanish
Howard University