Antoinette G. Foster
Tamarac,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
FiservInc
Coral Springs, FL
02.2023 - 10.2023
- Data entry combined with continuous customer service training, multitasking between chat, email and inbound/outbound calls on a daily basis
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Researched and identified solutions to technical problems.
Customer Service Representative
American Express
Sunrise, FL
08.2018 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Claims Representative
JM Family
Deerfield Beach, FL
10.2023 - Current
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
Graduate Student Advisor
Kaplan University
Cypress Creek, Fl
12.2008 - 08.2015
- Collected, reviewed and qualified enrollment documents such as transcripts, enrollment agreements, financial aid documents and resume’
- Coordinated the enrollment process between admissions, financial aid and academics for graduate students
- Advised students individually and in groups on academic programs for individual interests.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
Junior Loan Officer
K1 Mortgage Company
05.2005 - 11.2007
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Submitted loan applications to underwriter for verification and recommendations.
- Utilized risk management strategies to attain high loan approval rates.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Education
Associate Degree In Nursing - Nursing
Florida Career College
Lauderdale Lakes, FloridaHigh School Diploma -
Piper High School
Sunrise, Florida06.2001
Skills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Customer Education
- Report Creation
- Service Ticket Tracking
- Critical Thinking
- Organizational Skills
- Customer Communication and Empathy
- Issue and Resolution Tracking
- Tracking and Documentation
- CRM
- Service Desk Team Management
Certification
- Licensed Insurance Adjuster - 2023
- All lines certification
Timeline
Claims Representative
JM Family
10.2023 - Current
Help Desk Specialist
FiservInc
02.2023 - 10.2023
Customer Service Representative
American Express
08.2018 - 03.2019
Graduate Student Advisor
Kaplan University
12.2008 - 08.2015
Junior Loan Officer
K1 Mortgage Company
05.2005 - 11.2007
Associate Degree In Nursing - Nursing
Florida Career College
High School Diploma -
Piper High School