Antonaia Astwood
Poinciana,FL
Summary
Dedicated solutions consultant with expertise in prioritizing, multitasking, and time management. Excels at completing multiple tasks simultaneously and achieving project goals. Experienced in customer relationship management, document control, and complex problem-solving.
Overview
4
4
years of professional experience
Work History
Business Travel Specialist
Fox World Travel
01.2024 - Current
- Provide specialized travel support for business clients, ensuring timely assistance and seamless coordination of travel needs
- Manage and prioritize high volumes of client requests, demonstrating strong problem-solving and decision-making abilities in a fast-paced remote setting
- Document client interactions and travel details accurately, maintaining consistency and clarity in all records
- Utilize various travel booking platforms and software, adapting quickly to new tools and processes to improve efficiency
- Communicate effectively with clients, offering clear and concise information and professionally resolving complex issues
- Remote
Healthcare - Care Review Processor
The Maxis Group
08.2022 - 02.2023
- Processed authorization requests and responded to provider inquiries via phone, ensuring accuracy in data entry and adherence to privacy standards (HIPAA compliance)
- Verified member eligibility and provider status, collaborating with the Medical Director to communicate any missing information or follow-up needs
- Provided support to the Care Access and Monitoring (CAM) team, handling data entry and tracking for members requiring hospitalization or healthcare services
- Ensured confidentiality and consistent documentation of authorization processes and decision rationales
- Remote/Contract
Customer Service Representative / Call Center Agent
Convey Health Solutions
09.2020 - 06.2022
- Managed a high volume of inbound and outbound calls, providing timely support for patient and insurance inquiries
- Assisted with Prior Authorization requests, handling clerical and data entry tasks to ensure accurate and compliant processing
- Analyzed customer needs, clarified information, and provided solutions based on thorough research, enhancing the customer experience through clear, concise communication
- Developed a strong knowledge of company processes, ensuring effective support and education for customers
- Remote
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FLSkills
- Content Moderation Expertise
- Effective Communication Skills
- Case Documentation
- Computer Systems Proficiency
- Confidential Information Management
References
References available upon request.
Timeline
Business Travel Specialist
Fox World Travel
01.2024 - Current
Healthcare - Care Review Processor
The Maxis Group
08.2022 - 02.2023
Customer Service Representative / Call Center Agent
Convey Health Solutions
09.2020 - 06.2022
Associate of Arts -
Palm Beach State College
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