Antoneah Boyd
McDonough,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrator III
Henry County DFCS
McDonough, GA
09.2006 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Performs general office management duties, including keyboarding,filing,generating, and managing correspondence.
- Provides follow-up and /or customer service to resolves any issues
- Routinely uses electronic application, document imaging, and eligibility systems.
- Maintains confidential records
- Uses Microsoft Office Suite and Excel and/ or standard software applications typically used in a corporate office environment to perform daily work assignments.
- Performs other professional responsibilities as assigned
- Helped meet changing demands by recommending improvements to business systems or procedures.
Apprentice Optician
LENSCRAFTERS, Luxottica Group
Columbus, GA
04.2005 - 07.2006
- Took measurements such as pupillary distance, ocular center and segment heights.
- Completed both warranty and non-warranty frame repairs for customers.
- Updated display frames with newest styles.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Maintained a 1,500 dollar quota every week
Office Administrator
Multi Family Services
Fort Benning, GA
03.2005 - 07.2006
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Compiled receipts for the division and entered data into excel spreadsheets weekly.
- Typed Proposals, bids and cover letters
- Filtered customer requests and complaints which were logged and handled daily.
- Managed 30+ employees
Medical Receptionist
Pediatrics Of Glynn
St. Simons Island, Ga
11.2002 - 04.2004
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided insurance referrals as well as collected co-pays and unpaid balances.
- Conducted data entry of patient charges, appointments, claims, and coding.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Associate of Science - Business Administration And Management
Ashford University
San Diego, CA09.2025
Skills
Personable and Approachable
- Administrative and Clerical Support
- Office Management
- Multi-Line Phone Systems
- Registration Processing
- Scheduling
- Communication
- Attention to Detail
- MS Office
Certification
- CPR certified, Red Cross - 2022-2023
- Licensed Document Imaging - 2015-current
Languages
Spanish
Limited Working
Timeline
Administrator III
Henry County DFCS
09.2006 - Current
Apprentice Optician
LENSCRAFTERS, Luxottica Group
04.2005 - 07.2006
Office Administrator
Multi Family Services
03.2005 - 07.2006
Medical Receptionist
Pediatrics Of Glynn
11.2002 - 04.2004
Associate of Science - Business Administration And Management
Ashford University