Dynamic Shift Leader with expertise in team leadership, customer service management, and conflict resolution. Proven ability to train staff and optimize operational procedures, enhancing service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Bolay Fresh Bold Kitchen
Pembroke Pines, FL
09.2021 - Current
Supervised daily operations, ensuring high standards of food quality and customer service.
Trained and mentored team members on operational procedures and service excellence.
Implemented inventory management practices to reduce waste and optimize stock levels.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Practiced Point of Sale (POS) system proficiency.
Sales Associate
MODE Clothing Store
Pembroke Pines, FL
06.2021 - 08.2021
Assisted customers in product selection, enhancing overall shopping experience.
Maintained visual merchandising standards to promote brand identity and drive sales.
Processed transactions accurately and efficiently using point-of-sale systems.
Collaborated with team members to achieve daily sales targets and improve store performance.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL
12-2026
Skills
Proficient in Microsoft Office Suit Software (Powerpoint, Word, and Excel)