Summary

Overview

Work History

Education

Skills

Languages

Interests

Timeline

Tomas Ramirez

Ocoee,FL

Summary

Motivated leader known for strong critical thinking and training assistance abilities. Experience in managing daily operations and optimizing inventory processes, dedicated to maintaining high service standards and improving team dynamics. Skilled in enhancing team performance and maintaining high operational standards, ready to contribute to organizational success.

Overview

years of professional experience

Work History

Shift Leader

Old Chicago

Aurora, CO

11.2020 - 08.2025

Supervised daily operations to ensure efficient workflow and high-quality service.
Trained and mentored team members on operational procedures and customer service standards.
Implemented inventory management practices to minimize waste and optimize stock levels.
Coordinated staff schedules to meet peak demand while maintaining labor cost efficiency.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Customer Service Representative

Conduent

Highlands Ranch, CO

11.2017 - 12.2019

Resolved customer inquiries and issues efficiently through various communication channels.
Provided product information and troubleshooting support to enhance customer satisfaction.
Trained new team members on company policies and customer service best practices.
Collaborated with cross-functional teams to streamline processes and improve response times.
Developed training materials to onboard staff, fostering a knowledgeable workforce dedicated to customer success.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Detail-oriented professional with strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, seeking to leverage technical and organizational skills to support efficient business operations.

Server/Bartender

Red Robin

Highlands Ranch, CO

07.2015 - 10.2019

Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Managed order accuracy and efficiency, streamlining food delivery processes during peak hours.
Trained new staff on menu knowledge and operational procedures to enhance team performance.
Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
Mentored junior servers, fostering teamwork and improving overall service quality in the restaurant.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.

Busser/Host

Trattoria Rosa Bianca

Yardley, PA

08.2010 - 07.2015

Maintained cleanliness and organization of dining area to enhance guest experience.
Assisted servers by efficiently clearing and resetting tables during peak hours.
Collaborated with kitchen staff to ensure timely delivery of food orders.
Supported inventory management by restocking supplies and managing dishware cleanliness.
Improved workflow efficiency by optimizing table turnover processes during busy shifts.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.