Antonette Tolentino

• Manages and motivates 89 employees to be productive and engaged at work.
• Maintains professional, organized, and safe environment for employees and patients.
• Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximizes staff performance by monitoring daily activities and mentoring team members.
• Assists in onboarding new employees with training and new hire documentation.
• Develops a strong department culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improves safety procedures to create safe working conditions for workers.
• Ensures compliance with payor regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Streamlines workflows and proactively addressing these challenges through appropriate solutions implementation.
• Leads change management initiatives to drive organizational transformation improving employee morale.
• Assisted in the development of Joint Program.

• Served as the Center Coordinator of Clinical Education (CCCE), ensuring the quality of clinical education experiences. Tasks include managing the contracts between the school and MHS, coordinating the number of students for placement at MHW OP Rehab, providing orientation to students, and assisting in intervention when a student is not meeting expectations.
• A mentor for the staff, promoting the culture of trust and respect.
• Evaluated and treated patients with various conditions. Received certifications in the evaluation and treatment of NDT pediatrics, lymphedema, oncology and vestibular.
• Assisted in ensuring compliance with all regulatory guidelines (Joint Commission, AHCA ) through diligent adherence to established policies and procedures. Participated in the Joint Commission interview regarding staff learning assessment and competencies.
• Increased patient satisfaction by maintaining open lines of communication and involving patients in their care planning process.
• Served as a resource with the transition to electronic documentation and scheduling (Matrix, Carecast to Epic)
• Created and updated policies and competencies.
• Provided supervision and mentorship to new clinicians joining the rehab team, fostering an environment of learning and growth within the department.

• Performed evaluation and treatment for the pediatric and adult population in the outpatient setting referred for physical therapy with various diagnosis.
• Performed evaluation and treatment of NICU patients and collaborated with the nursing staff, speech therapist and occupational therapist.
• Assisted in the preparation for the Joint Commission and AHCA.
• Assisted in updating Outpatient Rehab department policies.
• Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.
• Mentored new physical therapist hires and interns in clinical techniques and best practices, fostering a supportive learning environment for professional growth.

· Performed evaluation and treatment for the pediatrics and adults population in the in-patient and outpatient settings referred for physical therapy with various diagnosis.

· Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.

· Mentored new physical therapist hires and interns in clinical techniques and best practices, fostering a supportive learning environment for professional growth.

· Served as the Center Coordinator of Clinical Education (CCCE), ensuring the quality of clinical education experiences. Tasks include coordinating the number of student placement at Memorial Regional and as a liaison for the various universities.