Collaborative leader with over 25 years of experience. Dedicated to partnering with stakeholders to promote an engaged, inclusive, and empowering work culture. Demonstrated success in building and maintaining strong relationships, consistently exceeding growth, staff development, and staff retention goals. Skilled in program development, ensuring quality, regulatory compliance, safety, and revenue optimization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager Outpatient Rehabilitation
The George Washington University Hospital
12.2010 - Current
Managed 52 licensed clinicians and 24 support staff in 25,000 sf clinic space and 7 offsite locations.
Met needs of medically complex and diverse patient population by developing a career development program whereby 74% of clinicians hold board-certified specialty designations compared to the national average of 17%.
Facilitated a supportive culture of diversity, equity, and inclusion achieving "High Performing Team" status and Press Ganey Engagement Scores of >3.84/ 5.
Received a Press Ganey Leadership Score of 92/100 and a staff retention rate of >90%.
Created and implemented high-quality service delivery initiatives resulting in 90% of >1,400 respondents/ year rating their experience a 9 or 10 out of 10.
Developed >30 diagnosis-based specialty programs generating annual patient volume growth of 11.8% per year since 2014.
Designed and supervised 4 separate expansion projects ranging from 2,500 sf to 10,000 sf.
Improved operational efficiency using Lean Daily Management principals resulting in a 30% decrease in missed visits.
Established referral pipelines by engaging with physician partners in program development generating >7,500 referrals/ year.
Established performance goals for employees, provided comprehensive training and peer-to-peer support resulting in annual PLUS Productivity Scores of >100%.
Supervisor Outpatient Rehab
Harvard Vanguard Medical Associates
04.2009 - 11.2010
Managed an outpatient rehab department of 5 physical therapists in a multi-specialty facility for a Massachusetts-based HMO.
Participated in Lean Business Model initiatives significantly improving throughput between the orthopedic, radiology, and outpatient rehab departments.
Consistently met the compliance standards of an established collective bargaining agreement with the Service Employees International Union.
Successfully executed a build-out and department relocation/ expansion within the facility.
Collaborated in a multidisciplinary team including a Physician, Social Worker, and Psychologist to create the organization's first Chronic Pain Management Program.
Delivered monthly program and skill development power point presentations to staff at 8 other locations.
Staff Physical Therapist
Massachusetts General Hospital
12.2006 - 04.2009
Staff physical therapist in hospital-based outpatient rehab department.
Member lumbar spine and shoulder special interest groups.
Participated in a small group, evidence-based, literature review on mechanical traction and presented to team.
Piloted a newly developed Clinical Career Ladder.
Participated in a marketing campaign including performance in a television spot.
Established a study group of 3 staff members who successfully earned designation as board-certified orthopedic specialists.
Director of Rehabilitation Services
Haven Healthcare
03.2005 - 12.2006
Directed a team of 8 PT's, OT's, and SLPs in an 80 bed short and long term care skilled nursing facility.
Participated in daily multidisciplinary care plan meetings with physicians, nurses, and facility leadership.
Responsible for management and compliance with CMS Prospective Payment System.
Developed a comprehensive community reintegration program.
Consistently achieved goals for "Very High" department average RUG levels.
Administrator
HealthSouth Sports Medicine & Rehabilitation Ctr
06.1996 - 02.2005
Managed outpatient rehab staff of 11 for multinational, for profit, healthcare organization.
Responsible for all facility maintenance, repairs, upgrades, DOH, CMS, FLSA, and OSHA regulatory compliance.
Conducted and documented quarterly evacuation and natural disaster drills.
Received 100% compliance scores on standards during annual Department of Health Inspections.
Performed all aspects of recruiting, onboarding, orientation, training, and annual performance reviews.
Established monthly staff meetings, skills training meetings, and student internship program.
Established in-person, real time, care planning meetings during patients' orthopedic appointments improving communication, goal-setting, and quality of care.
Implemented transition from handwritten to electronic documentation and billing.
Consistently met budgetary goals for patient volume, cancel/ no show rates, revenue, and productivity.
Doubled clinician team to meet volume growth despite 3 competitor facilities opening within 1 mile.
Education
Doctor of Physical Therapy -
The College of St. Scholastica
Duluth, MN
07.2017
MBA -
Troy State University
Troy, AL
05.2005
Master of Science - Physical Therapy
University of Scranton
Scranton, PA
05.1996
Bachelor of Science -
University of Scranton
Scranton, PA
05.1995
Skills
Team Leadership
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Strategic Planning
Operations Management/ Efficiency
Program Development
Cross-Functional Teamwork
Performance Management
Change Management
Innovative Partnerships
Administration and Reporting
Affiliations
Member of the American Physical Therapy Association #153793 1993
Clinical Instructor of Health, Human Function, and Rehabilitation Sciences at The George Washington University School of Medicine and Health Sciences
DC Public Schools Physical Rehabilitation Exposure Program (PREP)
The Economic Club
Certification
Physical Therapist License - The Commonwealth of Pennsylvania PT032947
Physical Therapist License New Jersey QA06989 Application for Reinstatement/ Reactivation submitted.
Physical Therapist License District of Columbia PT871187 - expires 1/31/2025