Antonia Denise Smith
Chicago,IL
Overview
22
22
years of professional experience
Work History
Veteran Service Representative
U.S. Department of Veterans Affairs
Chicago, IL
04.2023 - 03.2025
- Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty
- Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation
- Assures proper application of the Rating Schedule and other applicable instructions
- May directly communicate and interact with Veterans and their representatives/advocates to facilitate timely, proper decisions
Police Communications Officer II
Office of Emergency Management and Communications
Chicago, IL
09.2022 - 04.2023
- Dispatched field units to reported incidents of crime or emergencies requiring police services
- Prioritized events to manage police resources optimally and without risking public safety
- Used a computer-aided dispatch system with interactive mapping capabilities to enter dispatch information
- Received requests for police, fire, or emergency medical services from the public
Temporary Disaster Recovery Specialist
U.S. Small Business Administration
Buffalo, NY
06.2021 - 01.2022
- Worked in a high-volume call center answering phone inquiries.
- Responded to a variety of customer inquiries, ranging from routine to complex, providing technical support to the application process, and detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
- Prepared written responses to email inquiries received through SBA's disaster customer service mailbox.
- Used a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
Seasonal Miscellaneous
Chicago Public Schools – Shoop Academy
Chicago, IL
03.2021 - 06.2021
- Supervised students who are learning in person if classroom teacher is teaching remotely
- Assisted in-person school staff with supervising students as needed
- Assisted students with basic technology questions (e.g. logging onto CPS applications)
- Ensured compliance with mask wearing protocols
- Supported students’ adherence to all CPS health & safety protocols
Manager
Elite Cleaning Building Services LLC.
Fishers, IN
12.2018 - 03.2021
- Interviewed and hire new employees
- Trained new employees on policies
- Enrolled new employees into database
- Maintained the accuracy of timecards and the hours worked
Call Center Agent
The Chicago Lighthouse
Chicago, IL
09.2018 - 11.2018
- Maintained a current understanding of the day-to-day operations to provide quality customer service
- Maintained up-to-date knowledge of the Illinois Tollway regulations and policies as they apply
- Adhered to the Privacy Act as it relates to the confidentiality of information released
- Processed payments and adjustments in accordance with Illinois Tollway regulations and policies that apply
Legal Administrative Specialist – Benefit Authorizer
U.S. Social Security Administration
Chicago, IL
06.2007 - 06.2016
- Reviewed, analyzed, and processed claims actions to award retirement, survivor, auxiliary and disability benefits including complex cases with extensive retroactivity
- Made final determinations on post adjudicative actions including entitlement and non-entitlement to benefits as well as the benefit amount payable to beneficiaries on the record
- Performed complex computations for benefit amounts in accordance with the Social Security Act. In addition, I verified conditions that may affect benefits such as receipt of workers' compensation payments, Supplemental Security Income, attorney fees, railroad involvement, and adjust Social Security benefits accordingly.
- Used systems queries, telephone contact with beneficiaries, Social Security Field Offices and other federal agencies, to develop for and evaluate evidence supporting post-entitlement actions
Parent Educator
Aunt Martha’s
Chicago, IL
04.2007 - 06.2007
- Promoted good behaviors by using the positive reinforcement method
- Maintained daily records of children's individual activities, behaviors, meals, and naps
- Established a safe play environment for the children
- Encouraged children to be understanding of others
Marketing Assistant/Data Entry Coordinator
The Cooking and Hospitality Institute of Chicago
Chicago, IL
01.2003 - 02.2006
- Worked directly with the Director of Marketing
- Prepared mailers and brochures by formatting content and graphics, arranging printing and internet packages
- Entered data from source documents into prescribed computer database, files, and forms
- Scanned documents into document management systems or databases
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Veteran Service Representative
U.S. Department of Veterans Affairs
04.2023 - 03.2025
Police Communications Officer II
Office of Emergency Management and Communications
09.2022 - 04.2023
Temporary Disaster Recovery Specialist
U.S. Small Business Administration
06.2021 - 01.2022
Seasonal Miscellaneous
Chicago Public Schools – Shoop Academy
03.2021 - 06.2021
Manager
Elite Cleaning Building Services LLC.
12.2018 - 03.2021
Call Center Agent
The Chicago Lighthouse
09.2018 - 11.2018
Legal Administrative Specialist – Benefit Authorizer
U.S. Social Security Administration
06.2007 - 06.2016
Parent Educator
Aunt Martha’s
04.2007 - 06.2007
Marketing Assistant/Data Entry Coordinator
The Cooking and Hospitality Institute of Chicago
01.2003 - 02.2006
Similar Profiles
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Wendy Johanne LafleurWendy Johanne Lafleur
Supervisory Program Specialist GS 09 at U.S Department of Veterans Affairs, Veterans Health AdministrationSupervisory Program Specialist GS 09 at U.S Department of Veterans Affairs, Veterans Health Administration
Ciccily HannahCiccily Hannah
Advanced Medical Support Administrator at U.S. Department of Veterans AffairsAdvanced Medical Support Administrator at U.S. Department of Veterans Affairs
JENNIFER TIEDEMANJENNIFER TIEDEMAN
Veteran's Service Representative at U.S. Department of Veterans AffairsVeteran's Service Representative at U.S. Department of Veterans Affairs
Allen KightAllen Kight
Club Services Manager at Pup SocialClub Services Manager at Pup Social