Antonia Flori
Longview,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Vocational Rehabilitation Counselor
Texas Workforce Solutions Vocational Rehabilitation Services
Longview, Texas
08.2023 - Current
- Evaluated and assessed the abilities, skills, interests, and needs of clients to determine their vocational goals.
- Provided individualized job counseling services in areas such as resume writing, interviewing techniques, and job search strategies.
- Developed Individual Plans for Employment with each client to identify short-term objectives that lead to long-term employment goals.
- Conducted outreach activities at schools, churches, community centers, and other venues to inform individuals about available services.
- Maintained accurate records of client progress including case notes, assessments, IPEs, service plans.
- Assisted clients in creating a budget plan that helps them manage finances while attending school or working part time.
- Monitored client progress towards employment goals through regular follow-up meetings or phone calls.
- Analyzed labor market trends in order to make informed decisions regarding placement options.
- Researched available training programs that could help enhance a client's employability skillset.
- Actively participated in professional development activities such as seminars or webinars related to vocational rehabilitation best practices.
- Managed load of multiple cases on consistent basis.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Connected individuals with relevant community resources and coordinated referrals.
Caseworker
Burke Mental Health
Nacogdoches, Texas
01.2021 - 01.2022
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Developed individualized service plans based on client's strengths and identified needs.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Cashier
Cooper Farms Processing
Fairfield, Texas
06.2016 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Master of Arts - Counseling
Stephen F. Austin State University
Nacogdoches, TX05-2022
Bachelor of Arts - Psychology
Stephen F. Austin State University
Nacogdoches12-2018
Skills
- Recordkeeping And Documentation
- Caseload Management
- Multitasking Ability
- Comprehensive Vocational Assessments
- Client Goal Planning
- Data Filing And Maintenance
- Managing File Systems
- Customer Relations
Timeline
Vocational Rehabilitation Counselor
Texas Workforce Solutions Vocational Rehabilitation Services
08.2023 - Current
Caseworker
Burke Mental Health
01.2021 - 01.2022
Cashier
Cooper Farms Processing
06.2016 - 07.2019
Master of Arts - Counseling
Stephen F. Austin State University
Bachelor of Arts - Psychology
Stephen F. Austin State University
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