Kristen Wright

Performs: Entry level human services/rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system.
Collects information for intake/profile process.
Maintains appropriate business relationships with providers/businesses/customers/staff.
- Prepares/reviews reports for accuracy on monitored services.
- Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VRS service programs.
- Participates in Vocational Rehabilitation Services (VRS) training.
- Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public.
- Performs other related work as assigned.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Delivered excellent patient experiences and direct care.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Educated clients about how to properly use, maintain and store devices.
• Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
• Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.