Antonia Hill
Albany,GA
Summary
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Teleperformance USA
10.2022 - 01.2024
Campaign: UnitedHealthcare
I would assist members of the healthplan regarding their benefits, claims, ID inquiries, pharmacy overrides, and etc.
Customer Service Representative
southern answering service
Albany, GA
02.2021 - 06.2022
leave messages for doctor offices, utility companies and etc after hours for the office to follow up with the caller during the next business day.
Sales Representative
TLC
Americus, GA
12.2019 - 02.2021
Inbound/outbound calls for a morgage company
Education
Nursing
Georgia Southern University
Statesboro, GA05-2024
Skills
- Trend Monitoring
- Client Advocacy
- CRM Software
- Call Documentation
- Customer Service
Timeline
Customer Experience Specialist
Teleperformance USA
10.2022 - 01.2024
Customer Service Representative
southern answering service
02.2021 - 06.2022
Sales Representative
TLC
12.2019 - 02.2021
Nursing
Georgia Southern University