Antonia I. Zapata
Orlando,FL
Summary
I am a hospitality leader proficient in supporting senior management through efficient administrative and clinical
operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
8
8
years of professional experience
Work History
Ophthalmic Assistant
Eye Florida
01.2023 - Current
- Trained new ophthalmic assistants on proper techniques for conducting patient examinations and diagnostics tests (e.g., visual acuity, tonometry, refraction).
- Ensured accurate patient records by updating electronic health information systems with test results and medical histories.
- Ensured maintenance of compliance with HIPAA (privacy) regulations.
- Maintained flexibility to last-minute changes of the office schedule when unforeseen circumstances occur.
Front of House (FOH) Department Manager
Bento Asian Kitchen and Sushi
12.2020 - 01.2023
- Managed financial aspects, including budget, payroll, and cash handling procedures, to ensure accurate accounting practices.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Supervised and trained a team of 10+ front-of-house staff in scheduling and preemptive problem resolution to reduce customer wait times by over 25%, which resulted in an increase in net sales of more than 10%.
- Conducted regular evaluations of staff performance and provided constructive feedback for their growth within the organization.
- Ensured guest satisfaction by resolving guest complaints.
Host/To-Go Specialist
Rock and Brews
04.2017 - 04.2020
- Provided exceptional customer service by answering inquiries, assisting with menu selections and ensuring seamless guest services
- Took reservations by phone and walk-in, kept schedule demands and kitchen output to avoid overbooking.
- Facilitated smooth operations during shift transitions by communicating relevant updates and operational information changes between incoming and outgoing staff members.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2023
Skills
- Customer Service
- Logistical Coordination
- Recruitment and Training
- Cross-Functional Collaboration
- Microsoft Office
- Crisis Management
- Standard Operating Procedures (SOP)
Languages
English
Spanish
Timeline
Ophthalmic Assistant
Eye Florida
01.2023 - Current
Front of House (FOH) Department Manager
Bento Asian Kitchen and Sushi
12.2020 - 01.2023
Host/To-Go Specialist
Rock and Brews
04.2017 - 04.2020
Bachelor of Science - Psychology
University of Central Florida