Lexy Talamantes Romero
Apache Junction,AZ
Summary
Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
American Vision Partners
10.2023 - Current
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient exams
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- gather medical information as well as family history
- gather symptoms to write a complaint and get worked up for the doctor
Customer Service Associate
Ross Dress For Less
11.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Attended to customer complaints and processed product return or replacement requests.
Server
The Summit At Sunland Springs
01.2023 - 04.2023
- Cultivated warm relationships with residents.
- Worked with the cooks when placing orders and taking orders out
- Explained menu items and suggested the meal of the day
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for Residents to come down and eat with other residents and create memorable experiences
- Used slow periods to restock supplies and ice,
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet residents needs.
- Asked residents for feedback on their meals
Sandwich Artist
SUBWAY®Restaurants
12.2021 - 11.2022
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Brewed teas and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05.2023
Skills
- Exceptional Communicator
- Customer Service and Assistance
- Customer Service
- Hospitality and Accommodation
- Safe Work Practices
- Spanish Speaking
Languages
Spanish
Native or Bilingual
Contact
4255211416
Education
Apache Junction, AZ
Certification
cpr
Additional Information
bilingual in spanish and english
Timeline
Ophthalmic Assistant
American Vision Partners
10.2023 - Current
Server
The Summit At Sunland Springs
01.2023 - 04.2023
Customer Service Associate
Ross Dress For Less
11.2022 - 12.2023
Sandwich Artist
SUBWAY®Restaurants
12.2021 - 11.2022
High School Diploma -
Apache Junction High School
cpr
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