Antonia Juarez
Taylor,PA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
Scranton, Pennsylvania
06.2024 - Current
- Balanced daily cash deposits and vault inventory with zero error rate.
- Adhered to financial services security and audit procedures.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reported any operational issues or system problems that occurred during shift promptly.
- Trained employees on cash drawer operation.
- Delivered exceptional service to customers in person or over telephone.
Customer Care Representative
Raymour & Flanigan
Scranton, Pennsylvania
01.2021 - 05.2023
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Ensured compliance with data protection regulations when handling customer information.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Provided training support for new hires related to customer service processes and procedures.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Excelled in exceeding daily credit card application goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries over the phone and via email.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Head Cashier
Home Depot
Scranton, Pennsylvania
04.2019 - 12.2020
- Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Built and maintained productive relationships with employees.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
Bartender and Waitress
Bar 1019
Scranton, Pennsylvania
06.2017 - 12.2018
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Manager
La tonalteca
Scranton
01.2016 - 05.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Assistant Manager
La tonalteca
Scranton, Pennsylvania
04.2014 - 10.2015
- Created reports on sales trends, inventory levels, and financial data.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
High School Diploma -
West Scranton High School
Scranton, PA06-2007
Certificate - Medical Assistance
Johnson College
Scranton, PASkills
- Drawer balancing
- Account updating
- Banking law compliance
- Confidentiality and discretion
- Financial record keeping
- Cash counting
- Exceptional customer service
- Patience and empathy
- Excellent time management skills
- Account management
- Bilingual in Spanish
Timeline
Teller
Wells Fargo
06.2024 - Current
Customer Care Representative
Raymour & Flanigan
01.2021 - 05.2023
Head Cashier
Home Depot
04.2019 - 12.2020
Bartender and Waitress
Bar 1019
06.2017 - 12.2018
Manager
La tonalteca
01.2016 - 05.2018
Assistant Manager
La tonalteca
04.2014 - 10.2015
High School Diploma -
West Scranton High School
Certificate - Medical Assistance
Johnson College