Antonia Mendez
Columbus,IN
Summary
Experienced retail professional with a strong background in customer service, team leadership, and luxury brand sales. Skilled at driving performance through coaching, motivation, and fostering a collaborative work environment. Adept at managing daily operations, maintaining brand standards, and ensuring an elevated client experience. Proven ability to lead teams in fast-paced settings while achieving sales goals and building lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Edinburgh, Indiana
10.2023 - Current
- Direct and coach partners during shifts to deliver consistent customer experiences.
- Delegate tasks and monitor completion of daily operations.
- Provide feedback and recognition to team members.
- Create a welcoming environment for customers and resolve issues promptly.
- Uphold Starbucks’ customer service standards and brand image.
- Open and close the store, including cash handling and store security.
- Maintain inventory, stock supplies, and oversee product quality.
- Ensure compliance with health, safety, and cleanliness standards.
- Support training of new partners and help build team skills.
- Encourage teamwork and foster a respectful workplace culture.
Shift Lead
McDonald’s
Edinburgh, Indiana
08.2020 - 07.2023
- Supervised team during shifts to ensure efficient operations.
- Assisted in training new staff on safety protocols and procedures.
- Managed inventory levels and restocked supplies as needed.
Tommy Hilfiger
Sales Associates
Edinburgh, Indiana
11.2022 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensuring sales floor is efficiently stocked and layout contributes to the atmosphere of the store
Education
High School Diploma -
Columbus North High School
Columbus, IN05-2024
Skills
- Customer service
- Staff training
- Inventory management
- Time management
- Cost controls
- Sales tracking
- Team leadership
- Problem solving
- Policy enforcement
- Workplace safety
- Cash handling expertise
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Tommy Hilfiger
Sales Associates
11.2022 - 06.2023
Shift Lead
McDonald’s
08.2020 - 07.2023
High School Diploma -
Columbus North High School