Antonia Rodriguez
Houston,TX
Summary
- Dynamic professional with extensive experience as a Receptionist at Lobo Ley-abogados.
- Excelling in organization and time management.
- Streamlined front desk operations, enhancing efficiency and customer satisfaction.
- Proven ability to handle high-pressure situations while maintaining a welcoming environment.
- Showcasing strong telephone skills and effective appointment scheduling.
- Professional with comprehensive experience in front office operations, at managing high-volume environments with efficiency and poise.
- Known for strong communication skills, organizational abilities, and attention to detail.
- Collaborative team player focused on achieving results and adapting to changing needs seamlessly.
- Proficient customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Lobo Ley-abogados De Accidentes-crimen&villalpando
03.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Server
Saltgrass Steakhouse
10.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Goode Company Restaurants
08.2018 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Houston Can Academy
10914 S Gessner Rd05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Lobo Ley-abogados De Accidentes-crimen&villalpando
03.2024 - 12.2024
Server
Saltgrass Steakhouse
10.2021 - 07.2022
Restaurant Hostess
Goode Company Restaurants
08.2018 - 03.2020
High School Diploma -
Houston Can Academy
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