Antonia Sherman
Cedarville,MI
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and team efficiency at Michael Lasalle's Red Eye Crab. Leveraging strong multitasking abilities and hospitality service expertise, I adeptly managed diverse customer needs, ensuring seamless service. My commitment to cleanliness and team collaboration resulted in a noticeable improvement in dining experience quality.
Overview
3
3
years of professional experience
Work History
Waitress/Hostess/Busser (Red Eye Crab)
Michael Lasalle
Dividing Creek, NJ
02.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Associates Degree - Health Sciences
Rowan College of South Jersey (Cumberland)
VinelandSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Service prioritization
- Memory retention
- Complex Problem-Solving
- Accurate money handling
- Menu Memorization
- Performance Improvement
- High-volume dining
- Allergy awareness
- Warm and Friendly
- Reliable and Responsible
Timeline
Waitress/Hostess/Busser (Red Eye Crab)
Michael Lasalle
02.2022 - Current
Associates Degree - Health Sciences
Rowan College of South Jersey (Cumberland)