Antonia Smith
Vero Beach,FL
Summary
Talented Customer Service Agent with background communicating with customers. Open to working remotely.Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
06.2023 - 05.2024
Call Center Agent
MCI Telecommunications
Jacksonville, FL
10.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Responded to customer calls and emails to answer questions about products and services
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Fort Pierce Central High School
05.2022
Skills
- Customer Communication
- Active listening
- Time management
- Problem Solving
- Organization
- Critical thinking
- Decision making
- Teamwork
- Adaptability
- Multitasking
Voluntary Experience
- 5 years of youth leadership in FullGospel Tabernacle in Fort Pierce, FL assigned as an user in good standing.
- Instrumental Participation as a Student Council Aid at Fort Pierce Central 2021-2022
- Volunteered at Patches, a special needs facility for children during high school.
Timeline
Cashier
Lowes Home Improvment
06.2023 - 05.2024
Call Center Agent
MCI Telecommunications
10.2022 - 12.2022
High School Diploma -
Fort Pierce Central High School