Antonia Torres
Sarasota,FL
Summary
Detail-oriented professional with extensive experience in parts sales and customer engagement. Adept at managing inventory and fostering team collaboration to meet sales targets. Focused on delivering exceptional service and optimizing operational processes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant management position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Sales Parts Pro
AutoZone
Sarasota, FL
04.2021 - 09.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Parts Sales Manager
Advance Auto Parts
Sarasota, FL
09.2023 - 11.2025
- Managed daily operations of parts sales, ensuring optimal stock levels and availability.
- Guided new sales team members in mastering product knowledge and effective customer service techniques to improve overall team performance.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Evaluated sales data to uncover trends and optimize inventory strategies.
- Implemented promotional strategies that increased parts visibility and drove sales growth.
- Conducted regular inventory audits to maintain accuracy in stock levels and reduce discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Associate
Seven Eleven
Sarasota, FL
03.2014 - 09.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Trained new staff on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Concord High
Staten Island09-1997
Skills
- Operational efficiency
- Warehouse management
- Task delegation
- Brand awareness
- Pricing strategy
- Product launches
- Stock control
- Demand planning
- Customer service
- Improving customer satisfaction
- Customer relations
- POS systems operations
- Goal setting
- Invoice processing
- Inventory management
- Inventory auditing
- Stock management
- Returns processing
- Product promotion
- Promotional planning
- Parts documentation
- Profit and loss tracking
- Reviewing deliveries
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Goal setting and achievement
- Task prioritization
- Sales targeting
- Sales operations
- Rapport and relationship building
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Client relations
- Client relationship management
- Customer relationship management
- Sales processes
- Analytical thinking
- Sales process
- Professionalism
- Customer complaint resolution
- Presentations and public speaking
- Interpersonal communication
- Strategic planning
- Solution selling
- Objection handling
- Staff supervision
- Time management abilities
- Continuous improvement
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Parts Sales Manager
Advance Auto Parts
09.2023 - 11.2025
Sales Parts Pro
AutoZone
04.2021 - 09.2023
Sales Associate
Seven Eleven
03.2014 - 09.2023
GED -
Concord High