KCJ Velasquez
Houston,TX
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Adept at working with customers to understand problems and choose correct parts. Well-versed in providing knowledgeable assistance to retail and wholesale customers as well as dealer technicians.
Overview
4
4
years of professional experience
Work History
Sales Parts Pro
Advance Auto Parts
Houston, TX
06.2021 - 02.2022
- Read and interpreted diagrams and technical manuals to quickly locate correct parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
- Placed new parts orders for customers and to replenish stock.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Worked with wholesale shops, dealer technicians and mechanics to properly stock and sell parts and tools.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for equipment and purchasing necessary replacements.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Ordered parts for customers, repair shops and department for use in and equipment.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
HVAC Assistant
Rickys Ac/Heating
Houston, TX
04.2018 - 06.2021
- Joined pipes or tubing to refrigerant and water sources to form complete circuit.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Used tools to install, connect and adjust thermostats, humidistats and timers.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems and package units in commercial or residential buildings.
- Laid out and installed electrical connections and controls as part of systems.
- Tested automatic, programmable and wireless thermostats in residential or commercial buildings to decrease energy usage %.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Operated portable metal-working tools or welding equipment to fabricate, assemble and install ductwork and chassis parts.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Used and measuring and testing instruments to troubleshoot breakdowns, perform preventive maintenance and repair malfunctioning HVAC systems and components.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
Education
High School Diploma -
Aldine High School
Houston, TX05.2021
Skills
- Order placement
- Customer Relations
- Shelf stocking
- Receipt reviewing
- Improving customer satisfaction
- Team collaboration
- Supply orders
- Vehicle operations knowledge
- Returns processing
- Goal Setting
- Verbal and written communication
- Inventory coordination
- Sales coaching
- Customer relationship development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Parts Pro
Advance Auto Parts
06.2021 - 02.2022
HVAC Assistant
Rickys Ac/Heating
04.2018 - 06.2021
High School Diploma -
Aldine High School