Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KCJ Velasquez

Houston,TX

Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Adept at working with customers to understand problems and choose correct parts. Well-versed in providing knowledgeable assistance to retail and wholesale customers as well as dealer technicians.

Overview

4
4
years of professional experience

Work History

Sales Parts Pro

Advance Auto Parts
Houston, TX
06.2021 - 02.2022
  • Read and interpreted diagrams and technical manuals to quickly locate correct parts.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
  • Placed new parts orders for customers and to replenish stock.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Worked with wholesale shops, dealer technicians and mechanics to properly stock and sell parts and tools.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for equipment and purchasing necessary replacements.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Ordered parts for customers, repair shops and department for use in and equipment.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Adhered to company guidelines for performance and compliance.

HVAC Assistant

Rickys Ac/Heating
Houston, TX
04.2018 - 06.2021
  • Joined pipes or tubing to refrigerant and water sources to form complete circuit.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Used tools to install, connect and adjust thermostats, humidistats and timers.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems and package units in commercial or residential buildings.
  • Laid out and installed electrical connections and controls as part of systems.
  • Tested automatic, programmable and wireless thermostats in residential or commercial buildings to decrease energy usage %.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Operated portable metal-working tools or welding equipment to fabricate, assemble and install ductwork and chassis parts.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Used and measuring and testing instruments to troubleshoot breakdowns, perform preventive maintenance and repair malfunctioning HVAC systems and components.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.

Education

High School Diploma -

Aldine High School
Houston, TX
05.2021

Skills

  • Order placement
  • Customer Relations
  • Shelf stocking
  • Receipt reviewing
  • Improving customer satisfaction
  • Team collaboration
  • Supply orders
  • Vehicle operations knowledge
  • Returns processing
  • Goal Setting
  • Verbal and written communication
  • Inventory coordination
  • Sales coaching
  • Customer relationship development

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Parts Pro

Advance Auto Parts
06.2021 - 02.2022

HVAC Assistant

Rickys Ac/Heating
04.2018 - 06.2021

High School Diploma -

Aldine High School
KCJ Velasquez