Robin Davenport
Brooklyn,MD
Summary
Accomplished leader in operations and sales with over ten years of IT experience. Proven track record in implementing robust IT solutions that enhance efficiency and boost customer satisfaction. Expertise in advancing organizational technology objectives to drive mission success.
Overview
18
18
years of professional experience
Work History
Pro Sales Specialist
Lowe's
Glen Burnie, Maryland
02.2020 - Current
- Enhanced sales strategies and customer service practices through team collaboration.
- Maintained accurate records of customer interactions utilizing CRM software.
- Generated leads via cold calling, email campaigns, and networking efforts.
- Cultivated and sustained customer relationships to drive repeat business.
Director of Business Development
LiteCloud
Baltimore, MD
01.2017 - 01.2023
- Cultivated strategic partnerships to expand market presence and drive growth initiatives.
- Analyzed market trends to uncover new business opportunities and guide decision-making.
- Conducted training sessions for staff on business development strategies and best practices.
- Developed comprehensive reports on industry developments to inform executive leadership decisions.
- Cultivated client relationships to enhance satisfaction and drive long-term loyalty.
- Oversaw entire sales cycle, from prospecting and lead generation to closing deals.
- Qualified prospects and presented tailored solutions, negotiating terms to finalize agreements.
Director of Operations
Bay-Tek Consulting Inc
Linthicum Heights, Maryland
02.2008 - 08.2017
- Directed daily operations to maintain operational efficiency and compliance with company protocols.
- Streamlined project workflows by managing cross-departmental communication for improved collaboration.
- Coordinated staff training programs to boost team performance and operational knowledge.
- Optimized resource allocation through strategic process improvements, reducing waste significantly.
- Facilitated leadership meetings to address operational challenges and align on strategic initiatives.
- Directed vendor relationships to negotiate contracts and ensure quality service delivery.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and maintained client relationships to grow business and improve account retention.
- Developed training programs for new employees as well as existing staff members.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Oversaw implementation of technology solutions to streamline operational processes.
- Maintained budgeting documents for precise expense tracking.
- Implemented systems to monitor employee attendance, scheduling, and payroll.
- Reviewed site and department performance to ensure service quality and regulatory compliance.
- Prepared detailed operational reports regularly to track performance outcomes.
- Evaluated financial statements with activity reports to assess productivity and goal achievement.
- Executed comprehensive opening, closing, and shift change procedures to uphold daily operational standards.
Project Manager
ThinkBig Networks
Chestertown, Maryland
08.2014 - 01.2017
- Managed project timelines and resource allocation to ensure efficient execution.
- Facilitated regular meetings to promote team alignment and enhance communication.
- Developed comprehensive project documentation and reports for stakeholder review.
- Coordinated with vendors and external partners to fulfill project requirements.
- Maintained detailed project plans, timelines, and budgets for accurate tracking.
- Established strong partnerships with teams, vendors, and contractors for collaborative success.
- Monitored project progress to guarantee timely delivery of quality deliverables.
- Forecasted and tracked project timelines, personnel performance, and cost efficiency.
Education
High School Diploma -
Brooklyn Park High School
Baltimore06-1990
Some College (No Degree) -
Towson State University
Towson, MDSkills
- Sales strategy and business development
- Customer relationship management
- Lead generation and CRM
- Operational strategy
- Project management
- Compliance oversight
- Effective communication
- Risk management
- Operational efficiency
- Business management
- Schedule oversight
- Strategic planning and execution
- Quality assurance
- Operations oversight
- Policy development
- Leadership skills
- Multitasking abilities
- Organizational skills
- Budget management
- Attention to detail
- Client account management
- Program development
- Training management
Timeline
Pro Sales Specialist
Lowe's
02.2020 - Current
Director of Business Development
LiteCloud
01.2017 - 01.2023
Project Manager
ThinkBig Networks
08.2014 - 01.2017
Director of Operations
Bay-Tek Consulting Inc
02.2008 - 08.2017
High School Diploma -
Brooklyn Park High School
Some College (No Degree) -
Towson State University