Antoniesha Staten
Tampa,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Healthcare
01.2024 - 01.2025
- Answer calls from medical providers, regarding patient claim inquires, prior authorization, member eligibility, portal support and explanation of benefits.
- Focused on resolving issues on the first call. Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff.
- Complete the system documentation necessary to track provider issues and facilitate reporting.
- Constantly meet established productivity, schedule adherence, and quality standards
- Maintained all Compliance and HIPAA regulations at all times.
Travel Consultant
American Express
11.2022 - 01.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Representative
Amazon
01.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- High call volumn, answered over 70 calls a day, answered customers inquiries efficiently and maintained professional
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Independence High School
12.2018
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Retail sales
- Microsoft word, Excel, PowerPoint
- 60 Wpn
- Organizational skills
- Travel arrangements
- High volume environments
Timeline
Customer Service Representative
United Healthcare
01.2024 - 01.2025
Travel Consultant
American Express
11.2022 - 01.2024
Customer Service Representative
Amazon
01.2020 - 11.2022
Independence High School