Antonietta Rodrigues
Woburn,MA
Summary
Results-driven banking professional with over four years of experience in customer service and team leadership. Proven ability to improve operational efficiency and enhance customer satisfaction through attention to detail and effective problem resolution.
Overview
23
23
years of professional experience
Work History
teller
Tremont Credit Union
Dorchester, Massachusetts
01.2020 - 12.2020
- Balanced cash drawer daily to ensure accuracy and compliance.
- Processed customer transactions efficiently at Tremont Credit Union.
- Educated customers on electronic banking tools and services offered.
- Handled customer complaints with professionalism and empathy.
Teller
RTN Federal Credit Union
Dorchester, Massachusetts
05.2018 - 08.2019
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and performed daily reconciliations.
- Answered customer inquiries regarding bank products and services.
Manager
NECCO
Revere, Massachusetts
09.2015 - 07.2017
- Led team in developing operational strategies to enhance workflow efficiency.
- Managed staff schedules to ensure adequate coverage and productivity.
- Facilitated communication between teams to resolve operational issues swiftly.
- Oversaw budget planning and resource allocation for departmental needs.
Teller
Members Plus Credit Union
Everett, Massachusetts
06.2011 - 11.2012
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and performed daily reconciliations.
Cashier Team Lead
Stop & Shop
Malden, Massachusetts
04.2006 - 09.2010
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies.
- Managed cash handling processes, ensuring compliance with company standards.
- Resolved customer inquiries and complaints to enhance shopping experience.
Teller
Mt washington bank
south boston , ME
11.2004 - 12.2005
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and performed daily reconciliations.
- Promoted bank products and services to enhance customer experience.
Benefits Manager
State Street Bank and Trust Company
Quincy, Massachusetts
10.2002 - 09.2004
- Developed communication materials for benefits enrollment and updates.
- Analyzed benefits data to ensure compliance with regulations and policies.
- Reviewed and updated benefit policies in accordance with company standards.
Banking Associate
Bank Of Boston
Dorchester, Massachusetts
06.1998 - 09.2002
- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service standards.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
Education
Medical Bill And Coding
Lare Training
Chelsea, MA06-2011
High School Diploma -
Madison Park High
Roxbury, MA06-1998
Skills
- Cash handling
- Customer transactions
- Banking software
- Electronic banking
- Daily reconciliations
- Customer relationship management
Timeline
teller
Tremont Credit Union
01.2020 - 12.2020
Teller
RTN Federal Credit Union
05.2018 - 08.2019
Manager
NECCO
09.2015 - 07.2017
Teller
Members Plus Credit Union
06.2011 - 11.2012
Cashier Team Lead
Stop & Shop
04.2006 - 09.2010
Teller
Mt washington bank
11.2004 - 12.2005
Benefits Manager
State Street Bank and Trust Company
10.2002 - 09.2004
Banking Associate
Bank Of Boston
06.1998 - 09.2002
Medical Bill And Coding
Lare Training
High School Diploma -
Madison Park High