Antonina Oliinyk
Los Angeles,CA
Summary
Diligent individual with rich background in supporting diverse communities through social services. Proven track record of delivering impactful programs and interventions tailored to individual needs. Demonstrated effective crisis management and strong advocacy skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Jewish Family Service LA
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Manager
Golden Choice/Signature
05.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Office Manager
Statewide Cash 4 Gold
04.2012 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Law - Law
University of Law Enforcement
Ukraine 12-2004
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Client documentation
- Confidential case documentation
- Assessment skills
- Solution-based interventions
Languages
Russian
Native or Bilingual
Timeline
Administrative Assistant
Jewish Family Service LA
03.2023 - Current
Assistant Manager
Golden Choice/Signature
05.2022 - 03.2023
Office Manager
Statewide Cash 4 Gold
04.2012 - 04.2022
Law - Law
University of Law Enforcement