Antonina Zhdanova
Renton,WA
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Low T 99 Clinic
08.2022 - 07.2024
- Educated patients and their families on our care plans; provided details related to treatments, procedures, medications, and continuing care requirements
- Managed communication between patients, family members, care providers, and other healthcare institutions
- Scheduled appointments and phone calls with the doctor
- Assisted the doctor with all office procedures
- Handled multi line phone calls, emails and voicemails
- Maintained an accurate patient database and medical records
- Processed and handled cash, card and check payments and managed payment plans
- Handled ordering medication for our patients
- Professionally handled and managed patient's concerns and complaints
Concierge
SWEDISH HOSPITAL
05.2020 - 08.2022
- Provided comprehensive daily entrance health screening for patients, visitors and staff members
- Demonstrated excellent customer service skills and communication abilities while assisting guests, staff members and patients with a variety of requests and needs
- Utilized knowledge of local services to provide visitors and patients with helpful information
- Managed a multi line phone system and helped set up appointments for new patients
- Provided clear direction to the visitors and people who were unfamiliar with the hospital layout
Education
Bachelor of Business Administration - Leadership and Management
CENTRAL WASHINGTON UNIVERSITY
Ellensburg, WA06.2022
Associate - Business Science
HIGHLINE COMMUNITY COLLEGE
Des Moines, WA06.2020
Skills
- Multitasking Ability
- Organizational Skills
- Time Management
- Communication Skills
- Critical Thinking Skills
- Flexibility
- Customer Service
- Attention to Details
- Teamwork Skills
- Problem Solving Skills
- Computer/Software Skills
- HIPAA Compliance
- Appointment Scheduling
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Patient Care Coordinator
Low T 99 Clinic
08.2022 - 07.2024
Concierge
SWEDISH HOSPITAL
05.2020 - 08.2022
Associate - Business Science
HIGHLINE COMMUNITY COLLEGE
Bachelor of Business Administration - Leadership and Management
CENTRAL WASHINGTON UNIVERSITY