Antonio Altamirano Jr
Moreno Valley,CA
Summary
Dependable Appointment Clerk with well-developed clerical and appointment setting skills. Excellent computer proficiency and telephone etiquette. Adaptable, organized and calm in high-stress environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Appointment Clerk
Kaiser Permanente
08.2016 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to appointments.
- Coordinated with various Surgical Services departments for seamless appointment management, ensuring smooth internal operations.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Collaborated with team members to ensure optimal coverage during peak hours, improving client wait times and satisfaction levels.
Kitchen Designer
The Home Depot
02.2012 - 04.2016
- In charge of designing kitchens that meet clients' requirements
- Make sure that the kitchens designed are functional, convenient, comfortable and in the clients budget
- Also provide renovation services for existing spaces
- Also have experience in commercial kitchen design for hotels, restaurants and hospitals
- Also provided customer service in the flooring, hardware, plumbing and appliance departments.
Retail Sales Consultant
AT&T
08.2010 - 09.2011
- Sold all products and services offered by AT&T
- Completed customer contracts and warranties, pulled products from inventory, accepted customer payments and filed completed orders
- Maintained strong knowledge of all company products, accessories, pricing plans, promotions and service features
- Handled service inquiries from customers
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Supervising Manager
Tony’s Painting & Wallcovering
05.2006 - 08.2010
- In charge of overseeing particular projects for Fortune 500 companies
- Having walk thoughts and helping in decisions as far as what materials are best suitable for certain environments
- Usually worked with vinyl wallcoverings but have also used various other material types
- Also worked with paints
- The majority of work done was for commercial purposes.
Education
Master of Arts - Marketing
Colorado Technical University
Colorado Springs, CO01.2022
Bachelors of Fine Arts in Graphic Design -
Cal Poly Pomona
Pomona, CA01.2009
Associate in Arts and Science in Advertising Design & Illustration -
Mt San Antonio College
01.2005
Associate in Arts and Science in Advertising Design & Illustration -
Mt San Antonio College
01.2005
Skills
- Conflict Resolution
- Strong Organizational Skills
- Excellent Communication Skills
- Multitasking Professional
- Problem Solver
- Fast Learner
- Strong Client Relations
- Bilingual Customer Service
- Dedicated Employee
Career Overview
Highly enthusiastic customer service representative with 20+ years with client interface experience. Multiple Environments in the customer service field, with an emphasis in hardware and extensive knowledge of power tools.
Certification
- Medical Terminology, Colorado Technical University - April 2018
Languages
Spanish
Full Professional
Timeline
Appointment Clerk
Kaiser Permanente
08.2016 - Current
Kitchen Designer
The Home Depot
02.2012 - 04.2016
Retail Sales Consultant
AT&T
08.2010 - 09.2011
Supervising Manager
Tony’s Painting & Wallcovering
05.2006 - 08.2010
Master of Arts - Marketing
Colorado Technical University
Bachelors of Fine Arts in Graphic Design -
Cal Poly Pomona
Associate in Arts and Science in Advertising Design & Illustration -
Mt San Antonio College
Associate in Arts and Science in Advertising Design & Illustration -
Mt San Antonio College