Desarie M. Martinez
Baldwin Park,CA
Summary
A hardworking and passionate job seeker with strong organizational skills, detail-oriented, punctual, dedicated to service, and dependable. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and willing to maintain a position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving techniques. Well-qualified Childcare Supervisor with experience leading teams, setting assignments, and evaluating team member performance. As well as assisting children with homework and creating activities for children with fun learning experiences. Work experience with children between infancy and middle school grades and with older adults. Energetic Volunteer offers outstanding telephone etiquette, social media, interpersonal, and leadership skills—willing to take on added responsibilities to help the team succeed.
Overview
20
20
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
10.2002 - 05.2017
- Documented all calls and inquiries in computer systems.
- Set appointments with patients based on individual needs and convenience.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services before scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Provided accurate information and answered any questions regarding appointments or services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered approximately more than 100 calls per day regarding appointment requests, concerns, and inquiries
- Provided accurate information and answered any questions regarding services.
Site Supervisor for Before & Afterschool Day Care
City Of Baldwin Park
08.1997 - 11.2002
- Trained new team members on on-site policies and procedures.
- Oversaw personnel and children's safety and efforts at work site,
- Maintained records and logs of work performed and materials and equipment used for children's activities.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Resolved issues among team members to keep employees on task.
- Collaborated with upper management and fellow supervisors to organize operations and achieve demanding schedule needs.
- Supervised up to 6 staff members.
- Oversaw up to 25 children.
- Supervised free play and other activities to keep children safe
- Helped with creation of age-appropriate activities to keep children positively engaged
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information, and incident reports
- Engaged with children individually to encourage physical activity and academic curiosity
- Established positive relationships with parents to collaboratively promote child's wellbeing
- Maintained inventory of educational supplies and materials
Education
Bachelor of Arts - Psychology
California Polytechnic State University-Pomona
Pomona, CA07.2023
Associate of Arts - Psychology
Citrus College
Glendora, CA05.2021
Skills
- Customer Service and Conflict Resolution
- Clerical Support
- Appointment Booking
- Data Verification
- Professional Relationships
- Event Planning
- Public Speaking
- Microsoft Excel
- Adaptability and Dependability
- Team Leadership
- Communication Skills
- Phone etiquette expert
Languages
Spanish
Limited Working
Timeline
Appointment Clerk
Kaiser Permanente
10.2002 - 05.2017
Site Supervisor for Before & Afterschool Day Care
City Of Baldwin Park
08.1997 - 11.2002
Bachelor of Arts - Psychology
California Polytechnic State University-Pomona
Associate of Arts - Psychology
Citrus College