Antonio Aversa
Cortlandt Manor,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Hardworking shop leader leads teams, uses diverse equipment and coordinates materials in support of shop operations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Audi Hawthorne
Hawthorne, Ny
11.2024 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Provided detailed explanations of service recommendations and vehicle maintenance.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints effectively, maintaining a positive service experience.
- Educated customers on vehicle features, maintenance needs, and warranty coverage.
- Coordinated with technicians to ensure timely service completion and vehicle readiness.
- Conducted follow-up communications to ensure customer satisfaction post-service visit.
Subaru/ Hyundai Service Writer
Curry Subaru Hyundai
Cortlandt Manor, NY
10.2023 - 10.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Managed and updated customer database, ensuring accuracy of contact information and vehicle records.
- Provided cost estimates for additional repairs and services requested by customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Processed payments for completed services using cash register or point-of-sale systems.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
Shop Foreman
Westchester Wheel Repair
Verplanck, NY
06.2018 - 10.2023
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Kept records of parts and equipment used in projects to update inventory.
- Performed quality control checks on repaired items before returning them to customers.
- Repaired cracked or broken wheels with welding techniques.
- Maintained records of all completed jobs detailing labor time materials used costs incurred..
Shop Foreman/Mechanic/ Welder Fabricator
STS Auto Design
Verplanck, NY
06.2019 - 10.2023
- Responsible for managing the shop, answering phone/ emails regarding estimates
- Measure, cut and weld based off blueprints or drawings (Steel GMAW, Stainless steel/ Steel and Aluminum GTAW)
- Design, cut and build custom turbo kits for non-turbo vehicles
- Design Fabricate and weld custom exhausts
- Design, cut and weld custom production parts at quantities of ten or more
- Writing detailed bills and accepting payments from customers.
Automotive Technician
Curry Subaru
Cortlandt Manor, NY
12.2018 - 06.2019
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Conducted NY State inspections.
- Evaluated, repaired and aligned vehicle suspensions.
- Attended technical training courses when available to increase knowledge base.
- Proficient use of dealership software (cdk)
Education
Automotive Technology / NASCAR Technology -
NASCAR Technical Institute
11.2017
Diploma -
Walter Panas High School
06.2015
Certification
- EPA 609 Certification
- ALLDATA Certification
- Ford Technical Customer Handling Certificate
Timeline
Service Advisor
Audi Hawthorne
11.2024 - Current
Subaru/ Hyundai Service Writer
Curry Subaru Hyundai
10.2023 - 10.2024
Shop Foreman/Mechanic/ Welder Fabricator
STS Auto Design
06.2019 - 10.2023
Automotive Technician
Curry Subaru
12.2018 - 06.2019
Shop Foreman
Westchester Wheel Repair
06.2018 - 10.2023
Automotive Technology / NASCAR Technology -
NASCAR Technical Institute
Diploma -
Walter Panas High School