Antonio Benjamin
Dallas
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
FedEx:Ground
08.2021 - Current
- Enhanced customer satisfaction by establishing clear communication channels and address
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Ensure trailers were opened and closed in a timely manner .
- Help package handlers with time edits, requesting time off.
Package Handler Trainer
FedEx:Ground
04.2017 - 08.2021
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Package Handler
FedEx:Ground
12.2014 - 04.2017
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
QA Associate
Dart Container Corporation
03.2010 - 10.2014
- Reduced defect leakage rate by diligently tracking, reporting, and resolving issues during the testing phase.
- Provided detailed feedback to developers regarding identified defects, facilitating swift resolutions before product launches.
- Maintained up-to-date documentation of test results for easy reference during troubleshooting processes or audits.
- Assisted in the development of test plans, strategies, and procedures to guarantee high-quality products while meeting deadlines.
Clerical Supervisor
ImageNet LLC
03.2007 - 05.2009
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
- Boosted employee morale through regular performance evaluations and constructive feedback sessions.
- Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
- Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
- Assigned work and verified completion of assignments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
H Grady Spruce High School
Dallas, TX06.1989
Skills
- Accounting Techniques
- Workflow Planning
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- Microsoft Windows
Timeline
Operations Manager
FedEx:Ground
08.2021 - Current
Package Handler Trainer
FedEx:Ground
04.2017 - 08.2021
Package Handler
FedEx:Ground
12.2014 - 04.2017
QA Associate
Dart Container Corporation
03.2010 - 10.2014
Clerical Supervisor
ImageNet LLC
03.2007 - 05.2009
High School Diploma -
H Grady Spruce High School