Antonio Castellanos
Dallas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Sales Consultant
Lonestar Cadillac
03.2023 - 01.2025
- Effectively leveraged social media platforms to boost brand awareness, engage with customers, and drive leads.
- Implemented creative solutions in response to unique challenges faced during the sales cycle.
- Earned recognition as a top performer among peers due to outstanding sales achievements and exceptional customer service skills.
- Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
Certified Sales Consultant
McKinney Buick GMC
07.2021 - 08.2023
- Implemented creative solutions in response to unique challenges faced during the sales cycle.
- Managed multiple simultaneous accounts effectively to ensure timely follow-ups and consistent communication with all clients.
- Developed a strong pipeline of potential clients through diligent prospecting and networking efforts.
- Conducted thorough product presentations, ensuring customers understood features, benefits, and value propositions for informed decision-making.
Men's Suit Specialist
Nordstorm
11.2022 - 05.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Technology Specialist
Walmart
02.2020 - 07.2021
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Conducted regular audits to ensure compliance with industry regulations, standards, and guidelines related to technology usage.
- Used [Software] on regular basis and developed advanced proficiency.
Director of Kitchen
Chick-fil-A
05.2020 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction through consistent delivery of high-quality dishes and timely service.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
Education
High school diploma -
Richardson High School
Dallas, TX01.2025
Skills
- Communication skills
- Bilingual
- Cashiering
- Shift Management
- Kitchen Experience
- Computer Skills
- Leadership
- Retail Sales
- Spanish
- English
- Value-based selling
- Solution selling
- Objection handling
- Brand awareness
- Strategic prospecting
- Pipeline management
- Cold calling
- Social selling
- Upselling strategies
- Competitor analysis
- Industry expertise
- Consultative selling
- Microsoft Office
Sales presentations
- Sales analytics
- Client relationship management
- Client service
- Product presentation
- New business generation
- Customer retention
- Time management
- Adaptability to change
- Target achievement
- Professional appearance
- Sales process optimization
- Product knowledge expertise
- Follow-up strategies
- Lead generation proficiency
- Customer service
- Friendly and enthusiastic
- Competitive
- Goal oriented
- Verbal and written communication
- Vehicle preparation
- Demonstrating vehicle features
- Sales conversion
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Sales Consultant
Lonestar Cadillac
03.2023 - 01.2025
Men's Suit Specialist
Nordstorm
11.2022 - 05.2023
Certified Sales Consultant
McKinney Buick GMC
07.2021 - 08.2023
Director of Kitchen
Chick-fil-A
05.2020 - 05.2021
Technology Specialist
Walmart
02.2020 - 07.2021
High school diploma -
Richardson High School