Summary
Overview
Work History
Education
Skills
University Projects
Languages
Timeline
CustomerServiceRepresentative

ANTONIO CRAPPS

Dawson,MI

Summary

Problem solving and motivated graduate from American InterContinental University with a Master’s in Information Technology Security and Assurance and a Bachelor’s in Software Development and Analysis. Completed training in web development with Soller’s College where I developed web applications with Java and Spring Boot. Seeking a full-time web developer position to bring value to the company deliver solutions to business needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sitel
09.2021 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolve issues for at least 50 calls per day from customers

Student

Soller's College
12.2019 - 03.2020
  • Collaborated on group projects to complete professional deliverables.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Developed a calculator app using Spring Boot and Angular in 5 hours

Education

Master of Science - Information Technology Security

American InteContinental University
Atlanta, GA
07.2020

Bachelor of Science - Software Development And Analysis

American InteContinental University
Atlanta, GA
09.2019

Some College (No Degree) - Business Office Technology

Albany Technical College
Albany

Skills

  • HTML5
  • CSS3
  • Javascript
  • Java
  • SQL
  • Customer Service
  • Communication
  • Problem-solving
  • Adaptability
  • Critical thinking
  • Customer relations
  • Product knowledge
  • CRM software

University Projects

  • Restaurant App, American InterContinental University, 07/20/19, 08/20/19, Atlanta, GA, Created a restaurant app using Java awt for the User Interface, and developed the functionality for customers to choose items and calculate total for the price of the items., Implemented the functionality for the application using Java for-loops and methods., Wrote class diagrams and use cases for the project., Used debugging skills to ensure the code functioned properly.
  • E-Commerce Website, American InterContinental University, 06/01/19, 07/01/19, Atlanta, GA, Designed an e-commerce website using a wireframe for an e-commerce site that allowed customers to choose various items for purchase using HTML5, CSS3, and Javascript., Used HTML tables for the layout and CSS id selectors with Javascript alert boxes and the DOM., Created the website in class using the SDLC (System Development Lifecycle).

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

Sitel
09.2021 - Current

Student

Soller's College
12.2019 - 03.2020

Master of Science - Information Technology Security

American InteContinental University

Bachelor of Science - Software Development And Analysis

American InteContinental University

Some College (No Degree) - Business Office Technology

Albany Technical College
ANTONIO CRAPPS