Antonio Dickerson
Collection/Warehouse Associate
Federal Way,WA
Summary
Self-motivated worker with over 15 years of debt collections and customer service experience. A diverse background working with various clients for delinquent account retention and loss recovery. Strong negotiator, able to work in a fast-paced environment and adapt accordingly. Efficient at collecting accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and company goal objectives. Tactful at resolving challenging situations with a professional tone in a firm but friendly demeanor with irate consumers.
Overview
23
23
years of professional experience
Work History
Senior Account Representative/Underwriter
Credit Concepts, Inc
Auburn, WA
03.2018 - 07.2021
- Reviewed credit reports and current financial obligation to determine loan eligibility.
- Completed cancellation of aftermarket product on breached contracts over 90+ days, repossessed vehicles and total loss accidents.
- Communicated via phone, email, text and fax with customers and insurance carriers to provide or obtain information and to negotiate arrangements on passed due accounts.
- Developed multiple email templates and negotiation strategies that are currently still in use company wide.
- Trained junior representatives on how to communicate with customers to negotiate arrangements on past due accounts.
- Met or exceeded collection quotas on consistent basis.
Janitorial Services, Owner
T&T CleanTeam
Federal, WA
02.2015 - 03.2018
- Prepared and submitted bids & proposals to prospective clients
- Created marketing campaign to build client list
- Maintained strong relationships with customers to ensure account retention
- Preformed floor buffing, stripping, waxing and cleaning services on commercial buildings and properties
- Trained and developed employ's to preform work task to clients satisfaction
- Maintained required records of work hours, budgets and payrolls.
- Managed day-to-day business operations.
Warehouse Associate
FLEXXSTAFF
Kent, WA
07.2015 - 03.2018
- Operated 24-26 ft box truck to complete customer deliveries
- Operated forklift, pallet lift and pallet jack to accomplish warehouse assignments
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Received incoming shipments, compared contents against associated records and transmitted to proper location in warehouse
- Processed and restocked returns.
- Picked orders, scanned products and packed boxes.
Rideshare Driver
Uber Partner Drivers
Seattle, WA
03.2015 - 03.2018
- Ensured customers arrived safely and timely to their destination while creating comfortable atmosphere through intellectual conversation
- Demonstrate ability to deal amicably with unforeseen circumstances by using conflict resolving negotiation skills with positive customer service attitude
- Accomplished over 1700 safe trips in less than 1 year and maintained 4.86 driver rating
- Was able to build client list for personal service through strong social interaction and relationship building
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Collections Specialist
Krista L White & Associates
Seattle, WA
01.2012 - 03.2015
- Maintained desk of 2500+ accounts and worked exclusively individual portfolio for Ford Motor Credit while collecting on Discover, Citibank and Capitol One credit card charge offs.
- Responsible for filing summons and complaints and sending out initial demand letters while working closely with paralegals and attorneys throughout collections process.
- Constantly exceeded monthly goals of $30,000-$45,000 most times by double or triple expectations.
- Managed collections efforts with high level of persuasiveness and professionalism.
- Setup payment arrangements via post-dated check or credit card while building positive relationship with consumer.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
Collections Specialist
National Service Bureau
Shoreline, WA
03.2009 - 01.2012
- Used Melissa data as property information lookup for all passed due debts if amount owed exceeded $1500 and enforced payment plans
- Skip traced using Accurint
- Solely responsible for maintaining 1500+ plus accounts on personalized desk
- Portfolios included medical billing, payday loans, over drafted bank accounts, delinquent credit cards, disconnected cable services, termination of tenancy and property damage recovery
- Maintained monthly goal of collecting $40,000
- Executed adequate and timely collections in order to minimize risk cost and optimize return
Collections Specialist
ER Solutions
Renton, WA
05.2004 - 02.2009
- Created and enforced payment plans while making and receiving 200+ calls daily regarding past due delinquent accounts
- Organized consumers files and achieved monthly goal of collecting $30,000
- Collected past due accounts for Washington Mutual, City Bank, Verizon and Bank of America
- Maintained top collector of office frequently
- Helped to train new collectors by allowing them to shadow and learn company procedures
- Became proficient at using Cubs system and typing 30-40 words per minute
Education
Associate - Business Admin
Highline Community College
2004
Diploma -
Kent Meridian High School
Kent, WA06.2001
Skills
- Call center experience
- Managing Delinquent Accounts
- Skip Tracing
- Microsoft Office
- Persuasive negotiation and conflict resolution
- Cold Calling
Timeline
Senior Account Representative/Underwriter
Credit Concepts, Inc
03.2018 - 07.2021
Warehouse Associate
FLEXXSTAFF
07.2015 - 03.2018
Rideshare Driver
Uber Partner Drivers
03.2015 - 03.2018
Janitorial Services, Owner
T&T CleanTeam
02.2015 - 03.2018
Collections Specialist
Krista L White & Associates
01.2012 - 03.2015
Collections Specialist
National Service Bureau
03.2009 - 01.2012
Collections Specialist
ER Solutions
05.2004 - 02.2009
Associate - Business Admin
Highline Community College
Diploma -
Kent Meridian High School
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