Antonio Ellis
Atlanta,GA
Summary
Detailed Leasing Professional known for delivering outstanding customer service and hitting business goals. Detail-oriented and driven, with solid skills in leasing, customer relations, and process improvement. Passionate about streamlining operations and boosting productivity to create a thriving community for residents.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Willowbridge Property Company
2023.05 - Current
- Played a pivotal role in the lease-up of a new 42-unit residential property, helping achieve occupancy targets ahead of schedule.
- Managed the entire leasing process from prospect outreach to lease execution, ensuring a seamless experience for new residents.
- Conducted property tours and presented leasing options tailored to the specific needs of prospective tenants, achieving an average closing rate of 30%.
- Provided exceptional customer service by promptly addressing tenant inquiries and concerns, contributing to tenant satisfaction.
Leasing Professional
The Related Group
2022.07 - 2023.05
- Attracted and retained new prospects, delivering exceptional customer experiences that led to a 25% increase in interest for available units.
- Maintained and enhanced occupancy levels through strategic initiatives, achieving a consistent occupancy rate of 90%+.
- Conducted 15+ in-person and virtual tours per week, successfully closing sales
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Leasing Manager
First Communities Management
2021.01 - 2022.07
- Provided top-tier customer service while identifying and qualifying prospects for available units, leading to a increase in qualified applications.
- Reviewed and processed an average of 20 applications per month with attention to detail, ensuring timely approvals and a smooth onboarding process.
- Stayed informed on market rates and trends to offer competitive leasing solutions.
- Developed and maintained resident retention programs in collaboration with the Community Manager,
- Created and submitted daily reports on leasing activities.
- Monitored the performance of individual leasing agents and coached on successful strategies.
Leasing Consultant
Liz Bay Real Estate Group
2018.06 - 2020.01
- Conducted property demonstrations, applying product knowledge to meet client needs and successfully closing an average of 10 sales per month.
- Reviewed leases to ensure that all tenants received the highest level of service.
- Consistently met and exceeded individual and team leasing goals.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
High School Diploma - Business Administration and Management
Fike High School
Wilson, NC06.2016
Skills
- Problem Solving
- Analytical Thinking
- Teamwork
- Adaptability
- Integrity
- Communication
- Fair Housing Knowledge
- Results-Driven
- Technical Proficiency (Yardi, OneSite, RentCafe, Knock, LRO, Entrata)
- Conflict Resolution
- Customer Service
- Time Management
Timeline
Leasing Professional
Willowbridge Property Company
2023.05 - Current
Leasing Professional
The Related Group
2022.07 - 2023.05
Leasing Manager
First Communities Management
2021.01 - 2022.07
Leasing Consultant
Liz Bay Real Estate Group
2018.06 - 2020.01
High School Diploma - Business Administration and Management
Fike High School
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