Francisca Andrade
Mukilteo,WA
Summary
Passionate individual with one year of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
11
11
years of professional experience
Work History
Leasing Professional
The Bay Court at Harbour Pointe |Greystar
01.2023 - Current
- Performs all sales and leasing activities
- Conducting community tours, showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition
- Stays informed about current market and competitor conditions that may impact the community’s occupancy
- Follows the community’s established policies related to concessions, specials, and other programs to boost occupancy
- Uses internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs
- Uses the on-site property management software (OneSite, ILM, AIRM etc.) to track apartment availability
- Ensures that the community and show units meet the Company’s standards for show quality
- Communicating maintenance and upkeep needs to the community’s maintenance team members
- Ensuring a physically appealing show unit and/or model and amenities and preparing the leasing office for daily leasing activities
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Executes and performs activities in support of the community’s lease renewal program
- Preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time
- Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Lead Hostess / Cocktail Server / Bartender
The Keg Steakhouse
Lynnwood, WA
06.2018 - 01.2023
- Greet incoming and departing guests warmly
- Escort them to assigned dining area
- Proficient in recording table times
- Use visual cues to seat guest in either lounge or dining room
- Answer incoming calls in appropriate manner
- Manage the flow of guests in dining and bar areas including accurate wait times
- Promoted to Lead Hostess
- Exceptional interpersonal skills – Guest feedback surveys based on performance
- Managing multiple time sensitive responsibilities in a fast pace environment effectively
- Detail Oriented while remaining current on product knowledge to assist guests
- Observant of guests needs during their dining experience
- Able to operate POS system
- Drink order and food order memorization
- Mixology and daily preparation
- Communication and Multitasking in a fast-paced environment
- Facilitating food and drink orders with patrons at the bar top
- Attain composure and professionalism in the workplace
- Perform opening/closing tasks in the bar
- Serving Beer, Wine, and Liquor to patrons
- Inventory beverage stock once a week
- Monitor guests in bar to prevent over intoxication.
GSR/Crafter
Nothing Bundt Cakes
Mill Creek, WA
10.2014 - 06.2018
- Provide inviting customer service
- Facilitate customer order in person / phone
- Operate POS system
- Daily crafting preparation
- Food product handling
- Cleaning / organizing merchandise
- Assisting in daily opening / closing procedure.
Sales Representative
Nordstrom
Lynnwood, WA
07.2016 - 11.2016
- Provide Excellent Customer service
- Operate Lenovo POS system
- Filling and cleaning cash wrap
- Taking put backs to its original crib or rack
- Build customer relations for future business
- Describe merchandise and explain how merchandise operates
- Persuade customers to buy merchandise that gives style and shape
- Place orders and reach out to other stores to find desired items
- Offering customers with help and a room for styling
- Retrieving alterations and COG pick-ups for customer
- Keeping the floor and back room clean and sanitary.
Key Holder
Pochi Lifestyle Cafe
Lynnwood, WA
08.2015 - 07.2016
- Customer service
- Facilitate customer orders
- Operate POS system
- Daily food and line preparation
- Cleaning / organizing kitchen area
- Freight unloading and stocking / inventory
- Responsible for assisting in daily opening / closing procedure
- Cash register setup (daily money verification)
- Assisting in daily management routines and meetings
- Lead employees during shifts.
Team Member
Taco Bell Restaurant
Mukilteo, WA
09.2013 - 09.2014
- Customer Service
- Facilitate customer orders
- Operate POS system in store and drive thru
- Maintain sanitary work environment / organizing kitchen area
- Knowledge of standard protocol, safety guidelines in handling and preparing food
- Assisting in daily closing procedure.
Education
Real Estate License -
Rockwell Institute
03.2024
AA - Fashion Merchandising -
Shoreline Community College
01.2018
Diploma -
Kamiak High School
01.2014
Skills
- Teamwork
- Problem Solving
- Organization Skills
- Customer service
- Inventory / Freight
- Self-Motivated
- Fast paced work environment
- POS system
- Takes initiative
- Leadership responsibilities
- Product knowledge
- Property Management
- Technology adaptability
- Multitasking
- Professional Phone Etiquette
- Office administration
- Responsiveness
- Receptionist Duties
- Office Equipment
- Easily Adaptable
- Onesite
- Resident Retention
- Microsoft Office proficiency
- Occupancy/Leases
- Fair Housing
- Confidentiality
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Leasing Professional
The Bay Court at Harbour Pointe |Greystar
01.2023 - Current
Lead Hostess / Cocktail Server / Bartender
The Keg Steakhouse
06.2018 - 01.2023
Sales Representative
Nordstrom
07.2016 - 11.2016
Key Holder
Pochi Lifestyle Cafe
08.2015 - 07.2016
GSR/Crafter
Nothing Bundt Cakes
10.2014 - 06.2018
Team Member
Taco Bell Restaurant
09.2013 - 09.2014
Real Estate License -
Rockwell Institute
AA - Fashion Merchandising -
Shoreline Community College
Diploma -
Kamiak High School
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