Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Penske Truck Rental
03.2019 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Created employee schedules to align coverage with forecasted demands.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Merchandiser Trainer
Acosta Sales & Marketing
08.2010 - 03.2019
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Performed inventory counts to accurately account for merchandise
Trained new hires
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Increased sales by offering advice on purchases and promoting additional products.
Reset Lead
SAS Retail Merchandising
11.2012 - 06.2013
Changed shelves, racks and displays to meet new schematic designs.
Reset specific store departments or entire stores and fully set up new stores according to planograms.
Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
Built fixtures according to plan to effectively display new store merchandise.
Reviewed work completed to work staff to ensure meets company standards.
Assigned and reviewed tasks for team.
Retail Sales Merchandiser
Advantage Solutions
07.2009 - 08.2010
Increased sales by offering advice on purchases and promoting additional products.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Established strong vendor relationships to maintain and support business.
Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stocked shelves, racks and cases with new or transferred merchandise.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Shift Supervisor
CVS Pharmacy
04.2005 - 07.2009
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - History
California State University - Northridge
Northridge
Skills
Money Handling
Shift Coverage
Operational Efficiency and Safety
Project Management
Merchandising
Employee Performance Evaluations
Directing Team Members
Sales and Marketing
Training and Development
Scheduling and Coordinating
Hiring and Training
Customer Service and Satisfaction
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Penske Truck Rental
03.2019 - Current
Reset Lead
SAS Retail Merchandising
11.2012 - 06.2013
Retail Sales Merchandiser Trainer
Acosta Sales & Marketing
08.2010 - 03.2019
Retail Sales Merchandiser
Advantage Solutions
07.2009 - 08.2010
Shift Supervisor
CVS Pharmacy
04.2005 - 07.2009
Bachelor of Arts - History
California State University - Northridge
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