Antonio Garza
KATY,TX
Summary
Hardworking, well-rounded bartender/server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes, with accuracy and impeccable service skills. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Andretti Indoor Karting & Games
Katy, TX
12.2023 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately, and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction while enjoying the dining experience, before or after enjoying the attractions the place has to offer.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- This place has a script that has to be memorized, greeted guests, and provided menus with explanations.
- My server experience was shown in adapting quickly under pressure to chaotic environments, upselling, and team bonding skills. That I was then promoted to a bartender soon after coming in.
Server
Churrasco's Restaurant
Katy, TX
01.2023 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- I got this job because of my past Churrosco's experience's. I was there for 3 months due to me applying for part time and they requested I go full time or I could leave due to scheduling problem.
Photography Assistant
Provine Studios
Houston, TX
08.2022 - 11.2022
- Photographed special events, parties and portraits.
- Set up lights, backdrops and props for shoots and events.
- Explained price and package details to customers.
- Tracked studio inventories and ordered new supplies when needed.
- Utilized filters, edits and after-effects to enhance photos.
- Saved and archived images and maintained master image library for future use.
- Reviewed sets of photographs to select best work.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Selected and assembled equipment and required background properties.
Server Manager
El Canton
Katy, TX
06.2020 - 02.2022
- Got called back by Owner due to my expertise and needing my skills that nobody else could offer. Better pay to manage the place, since he couldn't be there all day anymore.
- Still was the main server and did everything the same as pleasing and serving customers go. Now I had more responsibility.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Making sure everything ran smoothly from the servers, kitchen, oven, to the dishwasher.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Motivated staff through acknowledgment of hard work and achievements.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collected cash sales from employees to properly tip each server after shift.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. I would close the day and lock the restaurant. I was basically the full on manager.
Carpenter's Assistant
Tony Tenace
Katy, TX
08.2021 - 12.2021
- Assembled products using hand and power tools safely and effectively.
- Built carpentry products such as cabinetry, framework and furniture.
- Cut materials on job site to prepare for installation.
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings.
- Followed OSHA and corporate safety regulations and procedures.
- Set up The Vincent Van Gogh event in Houston, it was a two man job.
Bartender
Churrascos
Houston, TX
11.2019 - 04.2020
- Small bar at A.D. Players Theater, ran by Churroscos.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Had small menu of simple drinks and snacks.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Serve drinks/food all night while the play is in act.
- Had a line of 50+ people during rush hour, work well during pressure
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server
EL Canton
Katy, TX
04.2017 - 06.2019
- All in one server, there was no host. I would welcome the guests at the door and sit them down with menus, Displayed enthusiasm and knowledge about restaurant's menu and products, specially if they are first timers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Get drink and appetizer order. Once I return with drinks I proceed to get main order once they're ready. I always give exceptional service and experience, leaving the guest wanting to come back.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers, leaving most wanting to come back. Able to manage multiple high volume tables at once.
- Operated POS terminals to input orders, split bills and calculate totals. Managed TO-GO tablets, call ins and reservations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
BBA - General Business
Lone Star College System
Spring, TX12.2024
Skills
- Time Management
- Work well Under Pressure
- Exquistie Customer Service
- Communicative and friendly
- Problem-Solving
- Customer Relationship Management
- Food service
Languages
English
Spanish
Timeline
Server/Bartender
Andretti Indoor Karting & Games
12.2023 - Current
Server
Churrasco's Restaurant
01.2023 - 03.2023
Photography Assistant
Provine Studios
08.2022 - 11.2022
Carpenter's Assistant
Tony Tenace
08.2021 - 12.2021
Server Manager
El Canton
06.2020 - 02.2022
Bartender
Churrascos
11.2019 - 04.2020
Server
EL Canton
04.2017 - 06.2019
BBA - General Business
Lone Star College System
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