Antonio Gupton
Clayton,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Amazon
Garner, NC
11.2025 - Current
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Loaded and unloaded goods, maintaining organization and safety during transport.
- Communicated effectively with customers regarding delivery status and service inquiries.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Courier
FedEx Express
Raleigh, NC
03.2021 - 10.2025
- Safely and courteously deliver and pick up packages for customers
- Plan and follow efficient delivery routes, adhering to traffic laws and company guidelines.
- Operate company vehicles safely, perform pre-trip inspections, and report any maintenance issues to supervisors.
- Use handheld scanners to track the movement of packages and maintain delivery logs.
Mental Health Technician
Strategic Behavioral Center
Garner, NC
04.2019 - 03.2021
- Responsible for running groups that helped give patients better coping skills
- Checked patients’ vital signs
- Ensured patients food and fluid intake are maintained according to diet plan
- Assisted patients with Activities of Daily Living
Claims and Benefits
Blue Cross Blue Shield of Florida
Raleigh, NC
11.2016 - 12.2018
- Ability to navigate through multiple computer applications with speed and accuracy.
- Ability to work with customers to resolve inquiries.
- Provide troubleshooting assistance to customers’ Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
- Maintain a high level of world class customer service/professionalism to a wide range of customers.
- Ability to read and interpret documents.
Sales Associate
Dillard's
Raleigh, NC
01.2015 - 01.2015
- Familiarity with the sales and business process of retail environment
- Physically fit and has the ability to lift heavy materials and stand for long hours
- Target-oriented with an ability to work in a team environment
- Possess strong interpersonal, and verbal and written communication skills
- Proficient in MS Office package and internet
- Good understanding of differing clothing brands and accessories
Customer Care Representative
XEROX COMMERCIAL
Raleigh, NC
01.2011 - 01.2014
- Using a computerized system, responds to customer inquiries in a call center environment
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Prepares standard reports to track workload, response time and quality of input, filing, sorting and processing forms.
- Communicates appropriate options for resolution in a timely manner.
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05-2004
Skills
- Proficient in Microsoft Office Suite and Windows operating systems
- Call center experience
- Attention to detail
- Problem-solving abilities
- Document management
- HIPAA compliance
- Multitasking and organization
- Team collaboration
- Problem-solving abilities
- Reliability
- Active listening
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
11.2025 - Current
Courier
FedEx Express
03.2021 - 10.2025
Mental Health Technician
Strategic Behavioral Center
04.2019 - 03.2021
Claims and Benefits
Blue Cross Blue Shield of Florida
11.2016 - 12.2018
Sales Associate
Dillard's
01.2015 - 01.2015
Customer Care Representative
XEROX COMMERCIAL
01.2011 - 01.2014
High School Diploma -
Southeast Raleigh High School