Antonio Hernandez
Patriot,Indiana
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Shopper/Food Delivery Driver
Instacart
05.2022 - Current
- Delivers friendly and customer-centric support throughout the shopping, purchasing, and delivery process.
- Achieves deadlines and quality objectives for accuracy and timeliness consistently.
- Collaborates with customers to fulfill order specifications and exceed service expectations.
- Provided prompt and accurate service to ensure customer satisfaction within tight timeframes.
- Carefully bagged groceries to preserve product quality, separating fragile items and maintaining proper temperature for perishables.
- Fostered positive rapport with grocery store staff through professionalism and friendliness.
- Adhered to clean and sanitary shopping practices, minimizing product handling and utilizing safety kits for customer and personal protection.
- Shopped at designated stores, verified replacement items, selected fresh produce and meat, and delivered groceries punctually to specified locations.
Shopper/Food Delivery Driver
DoorDash
02.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Accurately collected customer payments safeguard company funds and follow GFS banking policies.
- Performed proper equipment maintenance, monitored reefer temperature, and reported mechanical issues and damages in a timely manner.
- Collaborated with management and sales representatives to communicate customer concerns.
Personal Trainer
Self-employeed
05.2016 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Helped with racking weights and in maintaining neat, organized and clean club.
Education
Associate of Science - Fitness And Wellness
Vincennes University
Vincennes, IN05.2014
No Degree - Fitness Management And Personal Training
IUPUI
Indianapolis, IN05.2016
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Promotional planning
- Cash handling proficiency
- Store maintenance
- Brand representation
Timeline
Shopper/Food Delivery Driver
Instacart
05.2022 - Current
Shopper/Food Delivery Driver
DoorDash
02.2021 - Current
Personal Trainer
Self-employeed
05.2016 - Current
Associate of Science - Fitness And Wellness
Vincennes University
No Degree - Fitness Management And Personal Training
IUPUI
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